Dawn Colombel

Delivered exceptional customer service during peak tax season by calmly addressing client concerns promptly and professionally.

• Cultivated strong rapport with clients through clear communication and timely updates on tax filing statuses.
• Secured and organized complete records of client tax returns and supporting documentation.

Managed escalated calls by actively listening to customer needs and providing tailored solutions, enhancing customer experience.

• Greeted customers by name and fostered respectful interactions, strengthening rapport and building lasting customer relationships.
• Executed administrative tasks including data entry, order processing, billing inquiries, and account maintenance to ensure accurate record-keeping and customer satisfaction.

Handled high call volume during peak hours, prioritizing urgent cases and ensuring precise attention to detail.

• Assisted call center associates with escalated calls, resolving complex concerns and contributing to customer satisfaction goals.
• Enhanced customer experience by addressing concerns, demonstrating empathy, and resolving problems promptly.
• Implemented new strategies to reduce average call handling time while maintaining high-quality service.

Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

• Built trusting relationships with clients to support their emotional well-being.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping to maintain a comfortable living environment.

• Developed therapeutic diets following specific instructions from dietitians or healthcare providers to meet individual patient needs.
• Monitored patient progress through regular assessments, updating meal plans to align with evolving nutritional needs and preferences.
• Trained new hires on food handling, sanitation practices, and essential responsibilities of Nutrition Services Assistant role to ensure compliance and safety.