Dawn Comperchio

IGUS INC

01.2016 - Current

Order Entry / Handling Multiple Special Accounts & Portals Assisting in Training new CSR's / sales as needed OOR's Customer Inquiries Customer Problem Resolution Follow- Up Multi-tasking Prioritizing Return Authorizations Shipping errors : corresponding with shipping carriers to resolve errors / reconsign shipments and retrieve Custom Invoices Assist Accounting with resolving issues to get customer accounts off Credit Hold Isales basic navigation to retrieve information not available on PO's, Updating contacts , revising any incorrect information such as Customer account ship/bill to info and existing// adding new contact info Merging duplicate accounts in Isales & OO Jumping in to aid other PODS as needed Volunteer for OT Use Crystal reports to research Customers & parts bought previously for requests from co-workers
Suggesting alternate parts for material not in stock or cross selling new products for existing product line that is applicable
Reviewing accounts for applications currently in use and inquiring about equipment being used to see if additional products would be beneficial to them.
Offering our line of cables to customers that only purchase echain
Informing them of Plug & play and the benefits it provides
Establishing relationships with buyers / engineers to set up a level of trust and providing open communication.
Placed sales calls and handled sales for incoming customer calls.

Summary