LASHAWN COOK
Washington,DC
Summary
Solutions-focused, diligent self-starter is seeking to contribute administration expertise toward supporting a progressive organization in optimizing performance. Calm demeanor in the face of difficulties; ability to manage multiple projects while working under pressure in fast-paced environments. Continuously pursue opportunities to learn and take on challenges for further professional growth. Demonstrate outstanding problem solving, leadership and active listening skills in facilitating smooth communication and collaboration working environment which means the client wins. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
31
31
years of professional experience
Work History
Donor Manager /Finance Assistant
Delta Research And Educational Foundation
2020.01 - Current
- Send acknowledgment letters to all donors.
- Monthly account of all deposits and donation.
- Tracking and reporting all incoming grants and donation,
- Improved safety procedures to create safe working conditions for workers.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed and maintained relationships with member and suppliers through account development.
Gift Processing Specialist
The Madeira School
2018.05 - 2019.12
- Send acknowledgment letters and tax receipts for donations
- Ensure all donors receive timely and appropriate recognition for their gifts
- Track outstanding pledges, produce and distribute pledge reminder letters
- Serve as the primary contact for matching gift programs.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Built and managed relationships with key clients and partners to drive growth.
Philanthropic Specialist
COPD Foundation
2016.01 - 2018.04
- Providing all-around administrative support to the COPD patients, philanthropy, and the nonprofit practice team to facilitate efficient and timely work such as developing donor recruitment lists, processing donations, and managing high donors.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Educated staff on organizational mission and goals to help employees achieve success.
Membership Relations Coordinator
FRIENDS OF THE NATIONAL ZOO - National Zoological Park, Smithsonian Institution
2009.01 - 2016.01
- Oversee internal and external communications at the National Zoo
- Work with the membership team to establish RSVP lists for member events, manage and support Membership Relations and to assist with the evolution of member recruitment and retention programs.
Customer Service Supervisor
FRIENDS OF THE NATIONAL ZOO - National Zoological Park, Smithsonian Institution
1994.01 - 2009.01
- Coordinate with all departments to handle customer requests and feedback, including response to in-park and online inquiries or complaints
- Made appropriate service recovery gestures, which ensured 100% customer satisfaction - served as liaison with Ticketmaster managing relationships with all VIP guests - both repeat and special occasion dignitaries.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
Education
High School Diploma -
Mckinley Technology High School
Washington, DC06.1992
Skills
- Reliability
- Eager to receive/ act on feedback
- Communication skills
- Effectively work with stakeholders
- Problem-solving
- Organizational and planning skills
Professional Development Courses
- Raiser's Edge
- Microsoft Office (PowerPoint, Outlook)
- Customer Service Courses
- Quickbooks
- Excel
Timeline
Donor Manager /Finance Assistant
Delta Research And Educational Foundation
2020.01 - Current
Gift Processing Specialist
The Madeira School
2018.05 - 2019.12
Philanthropic Specialist
COPD Foundation
2016.01 - 2018.04
Membership Relations Coordinator
FRIENDS OF THE NATIONAL ZOO - National Zoological Park, Smithsonian Institution
2009.01 - 2016.01
Customer Service Supervisor
FRIENDS OF THE NATIONAL ZOO - National Zoological Park, Smithsonian Institution
1994.01 - 2009.01
High School Diploma -
Mckinley Technology High School
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