Dawn Costa

• Deliver exceptional customer service at front-end checkout and self-service stations
• Accurately process cash, credit, debit, and mobile payments
• Assist and monitor customers at self-checkout to ensure smooth transactions
• Balance and reconcile cash drawers at the beginning and end of shifts
• Resolve customer concerns professionally and efficiently
• Prepare and serve snack shop items including hot dogs, popcorn, soda, pretzels, and cookies
• Maintain food safety, sanitation, and cleanliness standards
• Support overall front-end operations to ensure efficiency and member satisfaction
• Transferred to Davenport, FL

• Prepared and served cocktails, beer, and wine in a high-volume environment
• Verified identification and ensured compliance with alcohol service laws
• Opened and closed bar operations, including register balancing and Keno machine setup
• Maintained cleanliness and adhered to health and safety regulations

• Investigated customer claims related to lost or stolen cards
• Resolved disputes while protecting customer accounts
• Trained staff on fraud prevention and loss mitigation
• Assisted customers with account inquiries and service needs

Assisted customers with inquiries and concerns. Provided general information to enhance customer experience.

Developed customized travel itineraries to create memorable and magical vacation experiences for clients.

Assisted in booking theme park tickets for guests. Supported dining reservations to enhance visitor experiences. Coordinated ticketing and dining logistics for smooth operations.

• Crafted tailored travel itineraries to elevate client experiences and satisfaction.
• Managed logistics coordination for group travel, ensuring seamless transitions and participant engagement.

• Managed high-volume inbound calls and customer inquiries
• Resolved account issues while meeting performance metrics
• Maintained confidentiality and accuracy in financial transactions

• Processed high-volume cash transactions with precision
• Followed strict security and anti-fraud procedures
• Delivered exceptional customer service to patrons

• Crafted and served a diverse range of beverages, ensuring customer satisfaction and repeat business.
• Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
• Developed signature cocktails, enhancing menu offerings and attracting new clientele.
• Trained new bartenders on efficient service techniques and product knowledge for improved performance.

• Operated forklifts and pallet jacks to efficiently move materials within warehouse.
• Maintained accurate inventory records using warehouse management systems.
• Implemented safety protocols to minimize accidents and ensure compliance with regulations.
• Trained new employees on warehouse procedures and equipment operation.

• Greeted and seated guests promptly, ensuring a welcoming atmosphere.
• Managed reservation system, optimizing seating arrangements for efficiency.
• Coordinated with kitchen and wait staff to enhance guest experience.
• Trained new host staff on operational procedures and customer service standards.

• Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
• Managed multiple tables efficiently, prioritizing tasks to enhance dining experience for patrons.
• Collaborated with kitchen staff to ensure timely order delivery and adherence to quality standards.
• Trained new team members on menu offerings, service protocols, and company policies.