Dawn Dati
Physical Rehab Access Specialist
Palatine,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of medical insurance. Trained in EPIC and Microsoft Office products. Motivated to learn, grow and excel.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
Physical Rehab Access Specialist
Northwest Community Hospital
Arlington Heights, IL
11.2015 - Current
- Schedule patients for physical therapy according to physical protocols and therapist recommendations.
- Obtain authorizations as needed for HMO's, Medicare Replacements Plans, Medicaid, Workman's Compensation and Third Party injuries.
- Verify insurance policies and explain benefits to patients including copays, coinsurance, deductibles and out-of-pocket costs.
- Greet guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Follow document protocols to safeguard confidentiality of patient records.
- Offer simple, clear explanations to help clients and families understand hospital policies and procedures.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Assist in establishing time-saving processes to improve patient care and reduce billing errors.
Patient Access Specialist
Northwest Community Hospital
Arlington Heights, IL
10.2014 - 11.2015
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Collected and validated patient demographics and insurance information.
Manager
Classic Bowl
Morton Grove, IL
08.2011 - 10.2014
- Ran day-to-day operations of retail operations including staffing, league relations, and event planning.
Education
Bachelor of Arts - Telecommunications
Indiana University
Bloomington, IN 08.1980 - 05.1987
Skills
Payment collection
Appointment Scheduling
Document filing
Excellent Communication
Analytical and Critical Thinking
Good Telephone Etiquette
Problem-Solving
Insurance Verification
Timeline
Physical Rehab Access Specialist
Northwest Community Hospital
11.2015 - Current
Patient Access Specialist
Northwest Community Hospital
10.2014 - 11.2015
Manager
Classic Bowl
08.2011 - 10.2014
Bachelor of Arts - Telecommunications
Indiana University
08.1980 - 05.1987