Summary
Overview
Work History
Skills
Interests
Work Preference
Timeline
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Dawn Day

Bremerton,WA

Summary

Adept at fostering customer loyalty and enhancing guest experiences, I excelled at TJMAXX by implementing effective complaint resolution techniques and boosting service standards. My adaptability and expertise in multitasking not only improved team productivity but also significantly increased customer satisfaction, demonstrating a commitment to excellence and a deep understanding of customer needs. This has enabled my success at The Point Casino known flexibility, reliability and adaptability, with swift capacity to learn and apply new skills. I am committed to leveraging these qualities to drive success and contribute to organizational growth and expansion.

Overview

5
5
years of professional experience

Work History

Players Club Representative

Noo-Kayet Gaming Corporation The Point Casino
11.2021 - Current
  • Delivered exceptional guest service to every customer by leveraging extensive knowledge of promotions, events, and services, while creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of offers and service changes.
  • Responded to guest requests, offering excellent support and tailored recommendations to address needs.
  • Responded proactively and positively to rapid change.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Identified and resolved discrepancies and errors in guest accounts.
  • Liaised with sales, marketing management, and fellow team members to develop solutions and accomplish shared objectives.
  • Optimized customer support by establishing collaborative service environments through excellent communication with other departments operations.
  • Followed through on all critical escalations to increase customer retention rates.
  • Monitored cash drawings stations and maintained adequate cash supply.
  • Bolsterer use in guest relations by inspiring and enthusiastically doing drawings and encouraging the winners to participate in pictures furthering marketing.

Lead Customer Experience Coordinator (CEC)

TJMAXX
09.2019 - 10.2021
  • Trained new team 15 members on company guidelines and best practices for exceptional customer service delivery.
  • Assisted in the development of comprehensive training materials for new hires, promoting a consistent approach to handling customer queries.
  • Handled all escalated complaints and implemented timely, knowledgeable and effective solutions.
  • Implemented incentive programs that motivated staff to exceed targets in key performance indicators related to customer satisfaction.
  • Identified areas of improvement in customer service processes, implementing effective solutions to optimize performance.
  • I exceeded sales of our credit cards averaging 30 a month while assisted the team members in reaching the goals expected of 5 per day.
  • Helped customers understand return policies and processed items.
  • Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Skills

  • Multitasking Abilities
  • Understanding customer needs
  • Excellent communication
  • Adaptability and flexibility
  • Decision-making
  • Effective communication
  • Reliability
  • Product and service sales
  • Document and records management
  • Complaint resolution
  • Policies and procedures adherence
  • De-escalation techniques

Interests

I am an avid Baseball fan I enjoy camping and most outdoor activities

Work Preference

Work Type

Full Time

Important To Me

Career advancementPersonal development programsCompany Culture

Timeline

Players Club Representative

Noo-Kayet Gaming Corporation The Point Casino
11.2021 - Current

Lead Customer Experience Coordinator (CEC)

TJMAXX
09.2019 - 10.2021

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Dawn Day