Hi, I’m
DAWN DELGADO
Portland,OR
Summary
Highly personable customer service professional with over 30 years of experience in hair design, cosmetology, and salon business affairs. Skilled at identifying customer needs and recommending appropriate salon products and service offerings. Proven ability to resolve escalated customer service and staff issues. Trusted by customers for exceptional follow-up, resulting in increased repeat and referral business. Successful track record in designing and implementing hair and skin products, with expertise in color knowledge including L'Oreal, Schwarzkopf, Phyto, and Redken. Extensive product knowledge in L'Oreal, J Beverly, Moroccan Oil, Quidad, American Crew, and TIGI.
Overview
31
years of professional experience
Work History
Salon Sweet
Hairstylist
03.2024 - Current
Job overview
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Recorded notes for future reference about customer preferences and services delivered.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Mixed pigments and used proper techniques to achieve desired color.
The Drybar
Hairstylist
04.2023 - 07.2024
Job overview
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
A Touch of Vanity Salon
HAIRSTYLIST/INDEPENDENT CONTRACTOR
10.2020 - 02.2024
Job overview
- Skilled at working independently and collaboratively in a team environment.
Radiant Hair Design
SALON OWNER/EDUCATOR
01.2011 - 01.2017
Job overview
- Served as a Lead Hair Designer in a predominant area of Denver, CO
- Provided a comfortable salon environment for customers, stylist, barbers, and nail technicians
- Enhanced employee performance by creating an efficient and organized work environment.
Sola Salon Studios
Hairstylist
01.2005 - 01.2011
Job overview
- Successfully built up a strong and consistent customer base
- Instrumental in improving customer-satisfaction through implementation of new industry products and styles
- Experienced in large group events such as hair shows, weddings, proms etc.
Madelines
MASTER HAIR STYLIST/EDUCATOR/SALON MANAGER
01.2002 - 01.2005
Job overview
- Managed a staff of 27 to 30 stylists
- Ordered supplies as well as keeping inventory
- Provided education for all hair stylist, to help in building a clientele.
Salon LA
HAIR STYLIST/FRONT DESK RECEPTIONIST
01.1999 - 01.2002
Interhair/Skin Care Institute
HAIR STYLIST/ FRONT DESK RECEPTIONIST/SPA MANAGER
01.1994 - 01.1999
Education
TONI & GUY Hairdressing Academy, Denver, CO
Master Hairstylist from Hair Cutting
04.1995
Emily Griffith Technical College, Denver, CO
Cosmetology from Hair, Skin And Nails
01.1994
Skills
- Inventory
- Clientele Building
- Customer-satisfaction
- Problem Solving
- Retail Merchandising
- Client consultation
- Hair styling techniques
- Detail-orientated
- Relationship building and management
- Advanced communication skills
- Strong leader
- Highlights and lowlights
- Natural Hair Care
- Customer Education
- Outstanding client retention
Timeline
Hairstylist
Salon Sweet
03.2024 - Current
Hairstylist
The Drybar
04.2023 - 07.2024
HAIRSTYLIST/INDEPENDENT CONTRACTOR
A Touch of Vanity Salon
10.2020 - 02.2024
SALON OWNER/EDUCATOR
Radiant Hair Design
01.2011 - 01.2017
Hairstylist
Sola Salon Studios
01.2005 - 01.2011
MASTER HAIR STYLIST/EDUCATOR/SALON MANAGER
Madelines
01.2002 - 01.2005
HAIR STYLIST/FRONT DESK RECEPTIONIST
Salon LA
01.1999 - 01.2002
HAIR STYLIST/ FRONT DESK RECEPTIONIST/SPA MANAGER
Interhair/Skin Care Institute
01.1994 - 01.1999
TONI & GUY Hairdressing Academy
Master Hairstylist from Hair Cutting
Emily Griffith Technical College
Cosmetology from Hair, Skin And Nails
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