Hi, I’m
DAWN M. DEUTSCH
Leesburg, FL,Florida
Work Preference
Summary
Results-driven sales professional and former business owner with over 20 years of experience in specialty retail, flooring, home design, and project coordination. Known for exceptional customer service, strong product knowledge, and the ability to manage complex projects from concept through completion. Proven leader with experience in high-volume sales environments, keyholder responsibilities, visual merchandising, inventory control, and operational excellence.
Overview
25
years of professional experience
Work History
LE CREUSETOrlando, FL
Sales Associate / Key Holder
06.2025 - Current
Job overview
- Perform keyholder duties including opening and closing procedures, cash handling, daily sales reconciliation, and operational reporting.
- Execute store operational standards while adhering to company policies, safety procedures, and loss prevention guidelines.
- Maintain visual merchandising standards in alignment with corporate direction, seasonal floor sets, and promotional guidelines.
- Support inventory control through accurate merchandise handling, price changes, and stock organization.
- Deliver elevated customer experiences by providing knowledgeable product guidance and solution-based selling.
- Adapt quickly to changing store priorities while maintaining professionalism and urgency in a fast-paced retail environment.
FLOORWERKS INC.Arlington Heights, IL
Owner / Sales Specialist
04.2006 - Current
Job overview
- Managed all day-to-day business operations including sales, estimating, scheduling, vendor relations, and installer coordination.
- Conducted in-home consultations, measurements, and final project presentations.
- Oversaw multiple projects simultaneously while maintaining high customer satisfaction.
- Applied strong leadership, organization, and problem-solving skills to resolve customer concerns and ensure on-time project completion.
- Remained current on industry trends, merchandising, and product innovations.
- Founded and operated a successful flooring and remodeling business specializing in high-end and exotic flooring products.
FLOOR & DECORArlington Heights, IL
Designer & Sales Consultant
10.2021 - 10.2022
Job overview
- Created customized remodeling plans using design expertise and product knowledge.
- Managed full construction projects including estimating, scheduling, and coordination.
- Delivered projects on time and within budget while maintaining consistent client communication.
- Earned multiple 5-star customer reviews on Google and Yelp.
- Awarded Employee of the Month for Customer Service.
- Consistently met or exceeded store and corporate sales goals.
THE HOME DEPOTPalatine, IL
Flooring Sales Specialist
03.2001 - 04.2006
Job overview
- Assisted customers with flooring selection including hardwood, tile, carpet, laminate, and luxury vinyl.
- Explained measurements, underlayment requirements, and installation details to overcome objections and close sales.
- Communicated credit promotions and installation services to support project needs.
- Resolved customer concerns professionally while maintaining safety standards.
- Regularly exceeded corporate sales goals.
Education
Ace Academy
Online Real Estate Course
University Overview
Oakton Community CollegeDes Plaines, IL
Business Management & Communication
University Overview
Skills
- Retail Sales
- Customer Experience
- Assistant Manager
- Key Holder Support
- Store Operations
- Opening/Closing Procedures
- Visual Merchandising
- Inventory Control
- Interior Design
- Product Selection
- Project Management
- Estimating
- Blueprint Interpretation
- Measurement Interpretation
- Vendor Relationship Management
- Client Relationship Management
- POS
- Cash Handling
- Reporting
- Microsoft Word
- Microsoft Excel
- Salesforce
Publications
Publications
Innovative Kitchen & Bath Design, 02/01/08Awards
Awards
- Multiple Certificates of Achievement - Top Monthly Sales
- Outstanding Customer Service Award - 'Orange Experience'
- Top 10 in Specialty Sales - Central Metro and Northern Central Regions
- Selected to Represent Store in a National Television Commercial
Timeline
Sales Associate / Key Holder
LE CREUSET
06.2025 - Current
Designer & Sales Consultant
FLOOR & DECOR
10.2021 - 10.2022
Owner / Sales Specialist
FLOORWERKS INC.
04.2006 - Current
Flooring Sales Specialist
THE HOME DEPOT
03.2001 - 04.2006
Ace Academy
Online Real Estate Course
09/2022
Oakton Community College
Business Management & Communication
09/1985