Felisha M. Sellers
Antioch,TN
Summary
Customer-focused retail professional with extensive experience in sales, key holder responsibilities, store operations, and team support. Proven success in delivering exceptional customer experiences, driving sales through personalized service, maintaining visual standards, and supporting daily store operations. Strong leadership background with expertise in training staff, resolving customer concerns, multitasking in fast-paced environments, and building lasting customer relationships.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Sales Associate / Key Holder
Anthropologie
01.2021 - Current
- Deliver personalized customer service and styling recommendations to enhance shopping experience and increase sales.
- Open and close store operations while ensuring security and policy compliance.
- Support floor recovery, merchandising, and visual presentation standards.
- Process purchases, returns, and exchanges accurately and efficiently.
- Train and mentor new associates on service standards and procedures.
Sales Associate / Key Holder
J. Crew
01.2012 - 01.2020
- Provided high-level customer service in a fast-paced retail environment.
- Managed opening/closing duties, cash drawers, deposits, and store security.
- Assisted with merchandising, stockroom organization, and inventory replenishment.
- Helped onboard and train new associates.
Sales Associate
Banana Republic
01.2001 - 01.2006
- Delivered premium customer service and sales support.
- Assisted customers with styling, product selection, and loyalty-building.
- Maintained store presentation and merchandising standards.
- Operated POS systems and handled transactions accurately.
Education
Master of Public Administration - Business And Hospital Management
Auburn University Montgomery
Montgomery, AL09.1998
Bachelor of Arts -
University of Alabama
Tuscaloosa, AL08.1995
Skills
- Customer Service
- Retail Sales
- Key Holder Duties
- Opening/Closing Procedures
- Cash Handling
- POS Systems
- Returns & Exchanges
- Visual Merchandising
- Inventory Management
- Stock Replenishment
- Team Training
- Relationship Building
- Communication
- Conflict Resolution
- Time Management
- Microsoft Office
- Google Workspace
Certification
- Licensed Teacher - 2002-present
Timeline
Sales Associate / Key Holder
Anthropologie
01.2021 - Current
Sales Associate / Key Holder
J. Crew
01.2012 - 01.2020
Sales Associate
Banana Republic
01.2001 - 01.2006
Master of Public Administration - Business And Hospital Management
Auburn University Montgomery
Bachelor of Arts -
University of Alabama
ACTIVITIES
- Alpha Kappa Alpha Sorority, Inc.
- Delta Theta Phi Law Fraternity
- Former President & Vice President, Future Trial Lawyers Association