Katherine De Brum
Henderson
Summary
Detail-oriented and adaptable associate with a strong background in customer service and inventory management. Known for maintaining professionalism under pressure and enhancing customer satisfaction through effective conflict resolution.
Overview
4
4
years of professional experience
Work History
Sales Associate / Key Holder
Bath & Body Works
Henderson
09.2021 - Current
- Greeted customers, helped with product questions and selections, and handled transactions, returns, and exchanges.
- Handled opening and closing procedures, such as counting registers, managing marketing, and ensuring the store is up to standards.
- Processed and organized incoming shipments, ensuring accuracy in inventory control.
- Mentored junior trainers, fostering professional growth and knowledge retention within team.
- Organized merchandise displays to enhance customer visibility and accessibility.
Club Representative
Bass Pro Shops
Las Vegas
03.2024 - 12.2024
- Printed and activated club cards all while ensuring confidentiality and professionalism when working with applicants
- Promoted the rewards and club program in various outside events taking place thought the valley such as NASCAR, PBR, and Outdoor recreation events
- Hosted on-site event operations, troubleshooting issues to ensure smooth attendee experiences.
- Enhanced sales performance by conducting thorough market research to identify potential clients and target audiences.
Customer Service Representative
Lowe's
Henderson
04.2023 - 03.2024
- Ability to maintain steady and effective pace during rush hours and high-volume work days.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded proactively and positively to rapid change.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Bachelor of Arts - Political Science
University of Las Vegas Nevada
Las Vegas, NV12-2026
High School Diploma -
Coronado High School
Henderson, NV03-2020
Skills
- Customer service
- Event coordination
- Team building
- Merchandising
- Inventory management
- Conflict resolution
Timeline
Club Representative
Bass Pro Shops
03.2024 - 12.2024
Customer Service Representative
Lowe's
04.2023 - 03.2024
Sales Associate / Key Holder
Bath & Body Works
09.2021 - Current
Bachelor of Arts - Political Science
University of Las Vegas Nevada
High School Diploma -
Coronado High School