Dawn Donner
Haines City,FL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Number One Prospecting
Haines City, FL
01.2019 - 12.2023
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Excellent listening skill and provided reports for
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Bachelor of Arts - Communication, English
Oakland University
Rochester, MI04-1981
Skills
- Inbound and Outbound Calling
- Appointment Scheduling
- Product Knowledge
- Staff Training
- Quality Assurance Controls
- Follow-Up Skills
- Problem Resolution
- Courteous Demeanor
- Positive and Professional
- Tactful and Diplomatic
- Administrative Support
- Critical Thinking
- Office Equipment Proficiency
- Professional Telephone Demeanor
- Problem-Solving Abilities
- Customer Relations
- Multi-Task Management
- Conflict Resolution
- Complaint Handling
- Customer Relationship Management (CRM)
- High-Energy Attitude
- Building Rapport
- Prioritization
- CRM Software
- Technical Support
- Quality Control
- Grammar
- Reading Comprehension
- Dispute Resolution
- Researching
- Product Education
- Team Development
- Client Relations
- Customer Service
- Complaint Resolution
Certification
- Certified Kundalini Instructor Level 1 -2010
References
References available upon request.
Timeline
Customer Service Representative
Number One Prospecting
01.2019 - 12.2023
Bachelor of Arts - Communication, English
Oakland University