Dawn Driskill
Williamsburg,VA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
District Manager
Monro Muffler And Brake
Newport News, VA
08.2021 - Current
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Built positive and productive relationships with store and field leadership.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Supervised 10 locations to enforce high-quality standards of operation.
- Reviewed, coached and trained over 80 employees in assigned district.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Coordinated with other district managers to actualize performance improvement strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Helped with training and development of new district managers.
- Covered multiple districts in absence of acting DM.
Store Manager
Monro Muffler And Brake
Williamsburg, VA
09.2019 - 08.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted with hiring, training and mentoring new staff members.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Increased sales by 25%
Service Advisor
Williamsburg Ford
Williamsburg, VA
08.2012 - 09.2019
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Developed estimates by costing materials, supplies, and labor.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Managed over 50 customer calls per day.
Education
Associate of Arts - Physical Therapy (Pre-Physical Therapy)
American Spirit Institute
Williamsburg, VA06.2006
Associate of Arts - Physical Therapy (Pre-Physical Therapy)
Bruton High School
Williamsburg, VA06.2004
Skills
- Staff Recruiting
- Revenue Generation
- Profitability Optimization
- Multi-Unit Management
- Productivity Improvements
Timeline
District Manager
Monro Muffler And Brake
08.2021 - Current
Store Manager
Monro Muffler And Brake
09.2019 - 08.2021
Service Advisor
Williamsburg Ford
08.2012 - 09.2019
Associate of Arts - Physical Therapy (Pre-Physical Therapy)
American Spirit Institute
Associate of Arts - Physical Therapy (Pre-Physical Therapy)
Bruton High School
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