Dawn Duer
Crivitz,WI
Summary
Proven leader and efficient Department Manager at McDonald's Restaurant, adept in staff management and customer service. Enhanced operational excellence by streamlining quality programs, boosting staffing efficiency during peak times, and implementing a successful mentoring program. Skilled in employee scheduling and order management, consistently improving customer satisfaction and operational strategies.
Overview
24
24
years of professional experience
Work History
Department Manager
McDonald's Restaurant
07.2000 - Current
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed inventory, monitored through weekly and monthly inventory counts.
- Directly responsible for product ordering along with sourcing product to satisfy product shortages.
Education
Associate of Applied Science - Supervisory Management
Northeast Wisconsin Technical College
Green Bay, WI12.2011
Skills
- Team Supervision
- Staff Management
- Sales Reporting
- Customer Service
- Employee Scheduling
- Cost Planning
- Order Management
- Strategies and goals
- Employee Management
- Recruiting and Hiring
- Order Processing
- Scheduling
Timeline
Department Manager
McDonald's Restaurant
07.2000 - Current
Associate of Applied Science - Supervisory Management
Northeast Wisconsin Technical College
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