Open To Work
Dawn Dunbar
Mesa,AZ
Summary
Diligent insurance professional with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Account Manager & Producer
Tina Biscan State Farm
10.2025 - 12.2025
- Served as the primary point of contact for existing accounts as well as actively generating leads, prospecting new clients, and selling insurance policies.
- Demonstrated the ability to build and maintain trust, increasing client retention and generating new business by analyzing risk and the needs of the customer.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
- Maintained communication with clients to address inquiries and provide project updates.
- Conducted needs assessments to identify client goals and tailor insurance solutions accordingly.
Credit Representative
Edward Don
01.2024 - 01.2025
- Responsible for supporting sales and clients by providing product knowledge, researching accounts, and processing orders into multiple computer systems. High-volume calls and data management while communicating with customers and vendors.
Senior Customer Insurance Professional
01.2008 - 01.2011
- Engaged with customers in a high-volume call center by serving existing policies and closing new sales. Passionately focused on the individual needs of each customer with active listening and effective communication.
Education
Business Administration
Devry University
01-2013
Skills
- Sales Strategies
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Ethical service & support
- Time-management
- Building rapport & active listening
- Adaptability
- Creative problem solving
- Articulate communication
- Conflict resolution
Certification
Insurance Producer License - 2008, 2025
Lines of Authority: Fire, Casualty, Life, Health
- License No: 12390900 State of Illinois
Timeline
Account Manager & Producer
Tina Biscan State Farm
10.2025 - 12.2025
Credit Representative
Edward Don
01.2024 - 01.2025
Senior Customer Insurance Professional
01.2008 - 01.2011
Business Administration
Devry University