Dawn Engen
Chesapeake
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
32
32
years of professional experience
Work History
Customer Service Representative
QVC Customer Service
Chesapeake
10.1992 - 06.2024
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries via phone, email, and chat.
Education
Bachelor of Arts - Political Science And Government
James Madison University
Harrisonburg, VA06-1969
Political Science
Old Dominion University
Norfolk, VASkills
Customer service skills at QVC ;worked with the public at Social Services determining eligiblty for public assistance in public services offered by the state;worked as a head teller at United Va Bank for 11 years
Accomplishments
- Received an award for Customer Service excellence at QVC
Timeline
Customer Service Representative
QVC Customer Service
10.1992 - 06.2024
Bachelor of Arts - Political Science And Government
James Madison University
Political Science
Old Dominion University
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