Dawn Erb

• Assisted client with activities of daily living, promoting independence and quality of life.
• Provided emotional support to senior, fostering positive relationship and enhancing their overall mental health.
• Contributed to a positive atmosphere for patient by using effective communication and active listening skills.
• Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
• Collaborated with healthcare team members and the VA to develop personalized care plans for client, resulting in tailored support and improved wellbeing.

• Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
• Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
• Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
• Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
• Developed and maintained relationships with external vendors and suppliers.

Oversaw all aspect of daily operations, including staff management, customer service, and financial performance.

• Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
• Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
• Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
• Fostered strong relationships with external partners and stakeholders to support business objectives and expand market share.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Developed and maintained relationships with external vendors and suppliers.