Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Dawn Eubanks

Niceville,FL

Summary

Seasoned mortgage industry expert with over 20 years of comprehensive experience across processing, underwriting, and origination. Skilled in technical document analysis and Microsoft Office, with a reputation for exceptional organizational abilities and decisive, well-informed evaluations. Recently expanded skill set through a role in hospitality, adding adaptability and a fresh perspective.

Overview

12
12
years of professional experience

Work History

Owner Relations Manager

RealJoy
11.2022 - Current
  • Manage all facets of new owner and new property onboarding.
  • Provide clear and effective communication to understand owner needs, preferences, and feedback.
  • Review and assess monthly owner statements to ensure accuracy and transparency of charges.
  • Seamless teamwork with property liaison to relay property specific information.
  • Enhanced owner satisfaction by resolving issues promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Senior Mortgage Underwriter

Primelending, A PlainsCapital Company
04.2012 - 10.2022
  • Conduct thorough evaluations of credit histories, employment records, and financial status to make informed decisions on submitted documentation.
  • Consistently meet productivity, compliance, and quality standards while delivering high-caliber results.
  • Research and interpret industry regulations, instructions, and guidelines to ensure accuracy and adherence.
  • Issue clear, consistent, and timely decisions, providing well-defined conditions to support effective processing.
  • Demonstrate exceptional organization and adaptability, with a proven ability to build strong relationships, tackle challenges, and maintain a positive attitude.
  • Develop and sustain robust working relationships to offer continuous support and enhance team collaboration.

Education

Associate of Arts -

Pima Community College
Tucson, AZ

Credit Union Management

Western CUNA Management School
07.1995

Skills

  • Underwriting
  • Processing
  • Origination
  • Analysis of technical documents
  • Attention to detail
  • Independent problem solver
  • Strong people skills
  • Excellent communication and decision-making

Accomplishments

  • Multiple recognitions for leadership and team building.
  • Recognized for top producer.

Affiliations

  • Member of Crosspoint Church
  • Guest Services team member
  • Stephen Minister


Timeline

Owner Relations Manager

RealJoy
11.2022 - Current

Senior Mortgage Underwriter

Primelending, A PlainsCapital Company
04.2012 - 10.2022

Associate of Arts -

Pima Community College

Credit Union Management

Western CUNA Management School

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Dawn Eubanks