Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Carey Crosby

Brunswick,GA

Summary

Detail-oriented and organized Property Manager effective at managing personnel, property, and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.

Overview

15
15
years of professional experience

Work History

Owner Relations Manager

Hodnett Cooper Vacation Rentals
01.2016 - Current
  • Actively work on finding new properties to increase sales revenue
  • Work with new owners and assist them through the onboarding process
  • Continue to act as the direct contact for homeowners to insure properties are in top performance
  • Focus on overall company revenue and increasing profits.

Premier Property Manager and Concierge

Hodnett Cooper Vacation Rentals
  • Oversees the 14+ properties within the luxury division of the vacation rental department
  • Act as the direct contact for homeowners to insure properties are in top performance
  • Handle all billing and maintenance for properties within the program
  • Assist guests by planning the details of their stay to include but not limited to events, catering, area information and grocery shopping.

Sales and Property Manager

Hodnett Cooper Vacation Rentals
  • Assists guests to reserve and plan their vacation
  • Work with guest issues and follow up to resolve
  • Work with homeowners to maintain properties
  • Schedule vendors and maintenance.

Front Desk Receptionist

Hodnett Cooper Vacation Rentals
  • Ensure guest receive all information regarding their stay
  • Receive phone calls for the entire company and transfer they to the correct department.

Front Desk Receptionist and Concierge

Sea Island Resort
01.2015 - 01.2016
  • Provide friendly, attentive, and timely service to create an exceptional experience for all our guests and members
  • Promote the Sea Island legacy of warm genuine hospitality
  • Uphold and ensure compliance with all company and departmental policies and procedures
  • Assist guests by making knowledgeable recommendations and as requested, follow-up with Reservations and confirm of a variety of services, including but not limited to; shuttle transportation to airports, sightseeing tour information, dining, automobile rental, airline reservations, golf tee-times, hair salon and spa reservations
  • Respond to all guest requests and follow through to assure satisfactory outcome and compliance.

Senior Associate Manager

BBVA Compass Bank
01.2013 - 01.2015
  • Served as the primary customer service personnel
  • Made sales referrals
  • Answered telephones, used office machines, and assisted managers as needed.

Associate Manager

BBVA Compass Bank
  • Managed the Branch Associate line and provide excellent customer service by effectively performing transactions and building relationships and opportunities for each individual customer
  • Preformed daily sales tasks to each individual customer
  • Preformed daily reports.

Administrative Assistant

Christ Church Afterschool Program
01.2010 - 01.2013
  • Assisted director with items such as billing statements, student lists, and phone calls
  • Helped see that all children and parent needs were met
  • Filled in for director as needed.

Education

Allen D Nease Senior High School
Ponte Vedra, FL

Skills

  • Hospitality Management
  • Customer Service
  • Microsoft Word
  • Event Planning
  • Sales
  • Payment Collection
  • Customer service-focused
  • Staff Management
  • Leasing and sales
  • Property tours and inspections
  • Maintenance knowledge
  • Maintenance Scheduling

References

  • Elise Brown, Friend of 15+ years, 904-424-2960
  • Holly Brockington, Colleague, 912-571-6150
  • Janet Blacker, Former Supervisor, 904-993-9039
  • Catherine Lecrone, Friend and Former Manager, 540-454-4185

Timeline

Owner Relations Manager

Hodnett Cooper Vacation Rentals
01.2016 - Current

Front Desk Receptionist and Concierge

Sea Island Resort
01.2015 - 01.2016

Senior Associate Manager

BBVA Compass Bank
01.2013 - 01.2015

Administrative Assistant

Christ Church Afterschool Program
01.2010 - 01.2013

Premier Property Manager and Concierge

Hodnett Cooper Vacation Rentals

Sales and Property Manager

Hodnett Cooper Vacation Rentals

Front Desk Receptionist

Hodnett Cooper Vacation Rentals

Associate Manager

BBVA Compass Bank

Allen D Nease Senior High School

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Carey Crosby