Dawn Feliciano
Schaumburg,IL
Summary
Dynamic administrative professional specializing in financial accountability and process optimization. Known for enhancing workflow efficiency and delivering exceptional customer service while guiding clients through complex regulatory processes.
Overview
19
19
years of professional experience
Work History
Office Associate
Illinois Department of Human Services
Rolling Meadows, IL
08.2025 - Current
- Coordinate various administrative tasks to streamline processes in a high-demand public service office.
- Guide clients through application processes and eligibility inquiries to ensure timely access to available services in accordance with state and federal regulations.
- Ensure accuracy and compliance in the preparation and verification of official documentation with exceptional attention to detail.
- Facilitate registration of written program appeal requests, ensuring adherence to legal standards and internal policies.
- Support daily office operations through record management, scheduling, data entry and correspondence.
- Deliver professional customer service while assisting diverse populations with complex service needs.
Office Manager
All In Auto, Inc.
Palatine, IL
08.2021 - 07.2025
- Directed daily office activities to maintain operational efficiency and support team performance.
- Conducted thorough payroll account reconciliations and generated financial reports to support fiscal accountability.
- Optimized vehicle title processing for both in-state and out-of-state transactions to minimize errors and decrease incurred fees.
- Managed all aspects of bookkeeping to uphold financial integrity and compliance with accounting standards.
- Implemented a simplified color-coded filing architecture to facilitate quicker access to essential documents for staff.
Front End Supervisor
Lowes Home Improvment
Carol Stream, IL
07.2018 - 08.2021
- Directed front-end operations, ensuring optimal customer service delivery and effective checkout procedures.
- Trained and mentored team members on best practices and operational procedures in order to effectively handle various complicated issues.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Analyzed business hours to coordinate staffing schedules, resulting in improved service delivery during high-demand periods.
- Championed customer satisfaction initiatives across 12-store district, ensuring exceptional friendliness at checkout.
Warranty Coordinator
Mitsubishi Motors
Schaumburg, IL
08.2017 - 07.2018
- Coordinated warranty claims processing to ensure compliance with company policies and manufacturer guidelines.
- Conducted analysis of warranty data to identify trends, driving recommendations for improvements in product quality and operational efficiency.
- Managed communication between customers, dealers, and internal teams to resolve warranty-related issues promptly.
Special Order Sales Coordinator
Lowes Home Improvment
Elgin/Northbrook IL
12.2007 - 08.2017
- Facilitated alignment with sales team to enhance goal prioritization and resource distribution, driving productivity improvements.
- Negotiated with vendors to optimize return authorization procedures for cancelled or defective custom orders, achieving over 90% success.
- Developed visually appealing displays to boost resale product visibility and attract customer attention.
Education
Associate of Applied Science - Accounting
William Rainey Harper College
Palatine, IL05-2028
Skills
- Administrative Management
- Community Engagement
- Payroll Processing
- Financial Accounting
- Microsoft Office
- Team Leadership
- Process Improvement
- State Regulatory Processes
- Meticulous Attention to Detail
- Quickbooks
Timeline
Office Associate
Illinois Department of Human Services
08.2025 - Current
Office Manager
All In Auto, Inc.
08.2021 - 07.2025
Front End Supervisor
Lowes Home Improvment
07.2018 - 08.2021
Warranty Coordinator
Mitsubishi Motors
08.2017 - 07.2018
Special Order Sales Coordinator
Lowes Home Improvment
12.2007 - 08.2017
Associate of Applied Science - Accounting
William Rainey Harper College