Tiffany Jones
Hot Springs,NC
Summary
Dynamic Office Associate with proven expertise in project coordination and customer service at Best Choice Roofing. Skilled in document management and vendor relations, I enhanced workflow efficiency and improved client satisfaction. A dedicated team player, I prioritize tasks effectively, ensuring timely completion of projects while maintaining a positive work environment.
Overview
9
9
years of professional experience
Work History
Office Associate
Best Choice Roofing
Asheville, NC
05.2025 - Current
- Assisted in managing office communications and scheduling appointments for project managers.
- Processed customer inquiries and provided timely responses to enhance client satisfaction.
- Maintained accurate records of job orders and materials using company software systems.
- Coordinated logistics for material deliveries, ensuring timely arrival at job sites.
- Supported project tracking by updating schedules and maintaining project documentation accuracy.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Developed and maintained spreadsheets in Software to track and chart information such as Type and Type.
- Maintained accurate filing systems, reducing document retrieval times and enhancing overall organization.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Handled sensitive information with discretion, ensuring confidentiality and maintaining trust within the office.
- Ensured timely completion of projects by effectively prioritizing tasks and delegating responsibilities when necessary.
- Enhanced workflow through the implementation of effective document management systems, leading to reduced processing times for paperwork.
- Processed incoming correspondence promptly while maintaining an organized workspace.
- Kept business, customer, and financial records current and accurate to stay on top of changing information and avoid lost data.
- Effectively managed vendor relations, resulting in timely deliveries and a reduction in supply chain issues.
- Managed smooth processing of Type paperwork to support office productivity.
Assistant Manager
Dollar General
Hot Springs, NC
05.2022 - 04.2025
- Supervised daily operations to ensure compliance with company policies and procedures.
- Assisted in training and onboarding new team members for improved productivity.
- Managed inventory control processes, optimizing stock levels and reducing shrinkage.
- Developed scheduling strategies to enhance staff efficiency during peak hours.
- Implemented merchandising standards to increase sales and improve customer experience.
- Resolved customer inquiries and complaints, enhancing satisfaction and loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Certified Nursing Assistant
WNC Baptist Retirement Home
Asheville, NC
03.2020 - 01.2021
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs to detect changes in patient conditions promptly.
- Collaborated with nursing staff to implement individualized care plans effectively.
- Provided emotional support to patients and families, fostering a compassionate environment.
- Maintained accurate documentation of patient care activities and observations.
- Implemented infection control procedures to enhance patient safety and well-being.
- Participated in team meetings to discuss patient progress and care strategies.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Certified Nursing Assistant
Sanstone Health & Rehab Center
Mars Hill, NC
04.2017 - 09.2020
- Trained new nursing assistants on best practices and safety protocols.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
Education
High School Diploma - Diploma
Madison High School
Marshall, NC06.2005
Skills
- Office administration
- Customer service
- Inventory management
- Project coordination
- Scheduling strategies
- Vendor relations
- Document management
- Data entry accuracy
- Communication skills
- Compliance adherence
- Cash handling
- Record keeping
- Conflict resolution
- Patient care assistance
- File organization
- Reception duties
- Data entry
- Paperwork processing
- Spreadsheet creation
- Proofreading
- Administrative assistance
- Multi-line telephone management
- Front desk oversight
- Mail distribution
- Positive attitude
- Verbal and written communication
- Valid Driver's license
- Dedicated team player
- Verbal communication
- Relationship building
- Patient charting
- Prioritizing work
- Scheduling appointments
- Professional and mature
- Medical terminology
- Invoice processing
- Excel spreadsheets
- Appointment scheduling
- Payroll processing
- Client interaction
- Opening and closing procedures
- Payment processing
- Resourceful
- Administrative support
- Team bonding
Timeline
Office Associate
Best Choice Roofing
05.2025 - Current
Assistant Manager
Dollar General
05.2022 - 04.2025
Certified Nursing Assistant
WNC Baptist Retirement Home
03.2020 - 01.2021
Certified Nursing Assistant
Sanstone Health & Rehab Center
04.2017 - 09.2020
High School Diploma - Diploma
Madison High School