Dawn F. Hobbs
Glen Allen,VA
Summary
Ten years of business experience including a combination of customer service, call center, dispatch, and logistics support. Strengths include: communication skills, relationship building, telephone technology, office management, and data entry skills. Industry experience includes: utilities (electric), food service, chemical, repair & maintenance, health insurance and transportation.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Field Metering Analyst II
Dominion Energy
Henrico, VA
06.2016 - Current
- Company Overview: Dominion Energy (formally Dominion Resources) is one of the top energy suppliers in the U.S
- Through its Dominion Virginia Power unit, the company transmits and distributes electricity across 57,300 miles of electrical lines to 2.5 million consumers and natural gas to 1.3 million consumers
- Communicate and coordinate with CAM, Construction, and Operations and all metering work groups
- Dispatch and schedule work orders utilizing Oracle Field Support Cloud and SAP (CORE)
- Manage meter servicers and contractors work orders and address issues to ensure accuracy and timely resolution for both internal and external customers
- Utilize analytical skills when examining and correcting metering, AMI, credit, and documentation
- Research and resolve customer issues regarding AMI upgrades
- Utilize SAP/CORE, Oracle, WMIS, Google (Earth & Maps) daily to complete tasks
- Support the operations (ROC) in responding to 911 calls
- Responsible for training new contracted colleagues on metering specific applications and processes
- Develop processes for developmental learning for metering
- Perform other duties as assigned
- Dominion Energy (formally Dominion Resources) is one of the top energy suppliers in the U.S
- Through its Dominion Virginia Power unit, the company transmits and distributes electricity across 57,300 miles of electrical lines to 2.5 million consumers and natural gas to 1.3 million consumers
Corporate Services Representative
ChemTreat Inc.
Glen Allen, VA
04.2015 - 03.2016
- Company Overview: ChemTreat is one of the largest and fastest growing industrial water treatment companies in the world and operates as a subsidiary of Danaher Corporation, a Fortune 200 company
- Communicated via phone and email with sales representatives and customers throughout the United States regarding placement of chemical orders
- Communicated with the purchasing department to ensure chemical products, test kits, and reagents are available to ensure the lead time for shipping products
- Interacts with the chemical warehouses regarding the accuracy of orders and the bill of ladings, not excluding SDS information prior to chemical orders shipping to the customer
- Tracked shipment orders and obtains proof of deliveries upon the request of sales representatives and customers
- Interacted with the transportation department to ensure the carrier assignment is accurate and according to the location and region of transport
- Assisted accounting with detailed information regarding invoices
- Fulfilled pricing request from sales representatives and customers
- Updated accounts with current information with new chemical information received from lab personnel
- ChemTreat is one of the largest and fastest growing industrial water treatment companies in the world and operates as a subsidiary of Danaher Corporation, a Fortune 200 company
Dispatcher
Tech 24
Alexandria, VA
06.2014 - 02.2015
- Company Overview: Tech-24 offers complete foodservice equipment repair and maintenance services for full-service restaurants, QSRs, convenience stores and retailers, coffee shops and concessions operations, covering 37 of the country's largest metropolitan markets
- Answered all telephone calls using Microsoft Office, internet, land lines and mobile devices regarding HVAC, food service equipment, and health inspection repairs for commercial restaurants, health facilities, culinary institutions, and other organizations
- Updated technicians' work times, arrival times, and departure times using company computerized system
- Developed service calls received via email and telephone to assign to the technicians
- Utilized a computerized dispatch board to send technicians service information
- Updated billing information utilizing internal computer system (GE) to provide detailed service information and cost
- Issued part and purchasing information for commercial food service/HVAC equipment
- Greeted customers when utilizing Tech-24 services in person
- Tech-24 offers complete foodservice equipment repair and maintenance services for full-service restaurants, QSRs, convenience stores and retailers, coffee shops and concessions operations, covering 37 of the country's largest metropolitan markets
Education
B.S. - Business Administration/Marketing
North Carolina A&T State University
Greensboro, NCSkills
- Microsoft Excel
- Microsoft Outlook
- Microsoft Windows
- Internet (Company software programs)
- SAP/CORE
- CITRIX
- Critical thinking
- Customer service
- Event planning
- Business administration
Affiliations
- American Marketing Association (Collegiate Chapter)
- Society for the Advancement of Management (Collegiate Chapter)
- Dominion Energy AARG
- Dominion Energy Diversity Engagement Team (West Broad Office)
References
Upon request
Accomplishments
- Achieved Result through effectively helping with Task.
- Achieved Result by completing Task with accuracy and efficiency.
- Documented and resolved Issue which led to Results.
Certification
- Area of certification Training - Timeframe
- Certified Job Title, Company Name - Timeframe
Timeline
Field Metering Analyst II
Dominion Energy
06.2016 - Current
Corporate Services Representative
ChemTreat Inc.
04.2015 - 03.2016
Dispatcher
Tech 24
06.2014 - 02.2015
B.S. - Business Administration/Marketing
North Carolina A&T State University