Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rita Neighbors

Columbia,SC

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

25
25
years of professional experience

Work History

Metering Field Scheduling Analyst I/II

Dominion Energy
Cayce, SC
08.2018 - Current
  • Analyzes and remediates gaps or exceptions in energy data as required, to ensure accurate and timely data that is critical for billing, such as proration and estimation .
  • Support calls from Field Metering to provide information and to troubleshoot and resolve data issues.
  • Support outage and storm related activities.
  • Efficiently dispatch first responses personnel to promote quick and logical response to outage and emergency situations .
  • Monitored progress of assigned tasks, identified issues that caused delays, and worked with appropriate personnel to resolve them.
  • Provided guidance and training for new employees within the Electric Operations department.

Customer Service Specialist - Small Commercial

South Carolina Electric & Gas
Cayce, SC
12.1998 - 08.2018
  • Answered incoming customer inquiries regarding product and service information.
  • Provided assistance to customers in navigating website, placing orders, and resolving complaints.
  • Performed data entry of customer orders into the company's order management system.
  • Researched complex issues raised by customers, identified solutions, and provided timely responses.
  • Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.

Education

Associate of Arts - Business Management

Wade College
Dallas, TX
09-1989

Secretarial Studies and Office Administration

Midland Technical College
Columbia, SC

Skills

  • 25 years directly related experience in metering, operations, credit, or customer service
  • Excellent analytical skills, problem solving and attention to detail
  • Ability to multi task
  • Ability to work with a team, make critical decisions independently
  • Familiarity with metering, interval data and various rate schedules

Timeline

Metering Field Scheduling Analyst I/II

Dominion Energy
08.2018 - Current

Customer Service Specialist - Small Commercial

South Carolina Electric & Gas
12.1998 - 08.2018

Associate of Arts - Business Management

Wade College

Secretarial Studies and Office Administration

Midland Technical College

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Rita Neighbors