Dawn Fowler
Paducah,KY
Summary
Driven by a commitment to enhancing mental health outcomes, I leveraged skills in Cognitive Behavioral Therapy and crisis intervention at Massac Co Mental Health to significantly improve client satisfaction and reduce relapse rates. My adeptness in case management and ability to build strong rapport facilitated comprehensive support and recovery for diverse clients. Observant individual with excellent interpersonal and communication skills builds meaningful relationships with clients and families. Experienced in working with clients from diverse cultural and religious backgrounds. Offers crisis intervention to help individuals navigate through traumatic experiences.
Compassionate Outpatient Counselor with extensive knowledge of counseling principles and practices. Adept at creating individualized treatment plans and leading group therapy sessions. Committed to creating safe, supportive environment for all participants. Respectful Licensed Social Worker with proven track record of helping clients improve mental health and well-being through evidence-based therapeutic approaches. Skilled in selecting and utilizing appropriate treatment modalities and interventions to meet needs of individuals. Passionate about helping people manage mental health and improve quality of life.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Substance Abuse Program Manager
Massac County Mental Health
Metropolis, IL
10.2025 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Completed SU assessments for clients and recommended appropriate services.
- Provided weekly/monthly clinical supervision to staff with recommendations for treatment.
Outpatient Therapist
Massac Co Mental Health
Metropolis, IL
02.2019 - Current
- Conducted thorough intake assessments to accurately identify client needs and determine appropriate level of care required for optimal outcomes.
- Collaborated with multidisciplinary teams to ensure comprehensive care and support for clients in their recovery journey.
- Evaluated the effectiveness of treatment interventions by monitoring client progress and adjusting plans as needed to ensure optimal outcomes.
- Assisted clients in identifying personal goals for recovery and developing actionable steps toward achieving those objectives.
- Strengthened community partnerships with local organizations to improve access to additional support services for clients working towards recovery.
- Streamlined case management processes by maintaining accurate and up-to-date records of client progress, assessments, and treatment recommendations.
- Improved client outcomes by developing and implementing individualized treatment plans for outpatient counseling sessions.
- Reduced relapse rates by providing ongoing aftercare support and resources for clients transitioning out of intensive treatment programs.
- Increased client satisfaction by consistently maintaining open lines of communication and providing empathetic, non-judgmental support throughout the therapeutic process.
- Maintained strict confidentiality and adherence to ethical guidelines when working with clients, respecting individual privacy rights while ensuring appropriate communication with necessary parties.
- Promoted a safe and welcoming environment within group therapy sessions, fostering open dialogue and peer-to-peer support among participants.
- Provided crisis intervention services when needed, quickly assessing situations and coordinating appropriate care or referral as necessary.
Case Manager/Assessment Specialist
Four Rivers Behavioral Health
Paducah, KY
01.1991 - 06.2018
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
Education
Bachelor of Science - Social Work
Murray State University
Murray, KY12-1990
High School Diploma -
Reidland High School
Paducah, KY05-1986
Skills
- Team leadership and direction
- Decision-making
- Policy and procedure improvements
- Training and development
- Interpersonal skills
- Community outreach
- Completion of assessments
- Clinical Supervision of Staff
- Team management
- Individual and/or family sessions
Certification
- Licensed Social Worker - September, 2001
- Licensed Social Worker - October, 2025
- Illinois DUI Assessor Certification October, 2025
Timeline
Substance Abuse Program Manager
Massac County Mental Health
10.2025 - Current
Outpatient Therapist
Massac Co Mental Health
02.2019 - Current
Case Manager/Assessment Specialist
Four Rivers Behavioral Health
01.1991 - 06.2018
High School Diploma -
Reidland High School
Bachelor of Science - Social Work
Murray State University