Dawn Frainey
Frankfort,United States
Summary
Dedicated risk management and security professional with a history of meeting company goals while providing excellent service to clients by utilizing inventive and organized practices. Proficient in working under pressure and adapting to new situations and challenges.
Overview
5
5
years of professional experience
Work History
Operations Manager
Pinkerton
2019.06 - Current
- Planned and resourced personnel and logistics for tactical operations resulting in highly trained personnel ready to act quickly in critical roles.
- Worked in matrix management environment running 50 operations on average per month with oversight of 150+ armed agents and 14 vendors.
- Collaborated with finance and IT to refine procedures, devise best practices and correct quality audit findings.
- Investigated and resolved departmental non-conformances.
- Advanced financial KPIs utilizing exclusive recruitment strategies to reduce vendor costs.
- Trained new employees on proper protocols and client service standards.
- Recruited, hired and trained 20+ agents, working to establish key internal functions and outline scope of positions for Illinois and surrounding states.
- Promoted positive client experience through day-to-day supervision and management of sensitive tactical operations.
- Developed/maintained relationships with external vendors and suppliers.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders.
- Negotiated contracts with vendors to obtain best pricing and terms.
- Increased profit by streamlining operations.
- Positioned employees in various assignments, taking into account client needs and employee strengths.
- Mitigated business risks by working closely with field agents and assessing performance.
- Negotiated price and service with directors and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Education
Bachelor of Arts - Criminal Justice
Lewis University
Romeoville, ILBachelor of Science - Nursing
Lewis University
Romeoville, ILSkills
- Service initiatives support
- Business Needs Assessment
- Operations Management
- Customer Billing
- Problem-Solving
- Operating Procedures and Policies
- Client Relations
- Team Collaboration
Timeline
Operations Manager
Pinkerton
2019.06 - Current
Bachelor of Arts - Criminal Justice
Lewis University
Bachelor of Science - Nursing
Lewis University
Similar Profiles
Keilani FletcherKeilani Fletcher
Global Security Operations Control Supervisor at PinkertonGlobal Security Operations Control Supervisor at Pinkerton
Madison KlimowiczMadison Klimowicz
Intelligence Analyst at PinkertonIntelligence Analyst at Pinkerton
Leslie GonzalezLeslie Gonzalez
Badging Specialist at PinkertonBadging Specialist at Pinkerton