Dawn Gannon

• Manage all aspects of the clubhouse, accountable for operational excellence and member satisfaction
• Develop team members including sales, servers, bartenders, maintenance, and kitchen employees
• Develop strong relationships with various vendors, i.e., General & Sub-Contractors, HVAC, Refrigeration, Plumbing, Cleaning, Painting, etc. to negotiate favorable contracts to maintain and improve building
• Collaborate with executive chef to create member dining and banquet menus, pricing to guarantee profit
• Design menu templates for distribution to members and prospective banquet clients
• Establish clear expectation for staff performance through training, setting goals, and on-going collaborative feedback
• Maintain high standards of cleanliness and safety, prepare for county health inspections
• Supported membership growth by touring with potential members, reviewing application process, and guiding individuals through the onboarding process
• Craft member events: plan menus and decor; advertising by email, website, and social media
• Oversee all events guaranteeing member enjoyment
• Oversee staff scheduling
• Enhanced member satisfaction by implementing personalized services and addressing individual needs.
• Accomplishments include:

Enrolled approximately thirty new members in seven months

Oversaw installation of new Clubsystems Group software; 30+ hours of training with team

Supervised the order and installation of $25,000 of equipment to revamp kitchen for better efficiency

Members surveyed show a marked increase in overall enjoyment of the club during my tenure noting better food, added professionalism from staff, and cleanliness of club

• This multifaceted position required attention to detail, strong organizational skills, and the ability to handle multiple tasks simultaneously
• Drafted, negotiated, and administered all client contracts
• Developed customized proposals tailored to clients specific needs, resulting in increased conversion rates from inquiries to bookings.
• Provided tours of facility and oversaw the booking, management, and billing of client events, such as weddings, golf outings, fundraising galas, corporate meetings, and private parties
• Coordinate the execution of each event, communicating with event managers, service staff and culinary team, both pre-event and throughout
• Manage club calendars to ensure availability and prevent scheduling conflicts.
• Create menus and manage pricing of all banquet packages working closely with the executive chef
• Analyze the profitability of all incoming business
• Hire various outside vendors (music, décor, etc.) and secure all essential rentals
• Developed customized proposals tailored to clients specific needs, resulting in increased conversion rates from inquiries to bookings.
• Exceeded annual sales goals consistently throughout my tenure
• Exceeded the 2021 and 2022 budget by over $95,000 in party sales for member & non-member events
• Successfully increased number of golf outings in two years by 50%

• Responsible for booking and managing all wedding, mitzvah, and rehearsal dinner business
• Revamped wedding and mitzvah packages, creating a more attractive and concise presentation
• Secure hotel room blocks, reserve event space and manage bookings
• Conducted a venue comparison analyzing 20+ key factors across the hotel's top 15 competitors
• Pursued positive client reviews for the Hotel in order to achieve the Hotel's first “Best of The Knot” and Wedding Wire's “Couple's Choice” awards
• Booked over 55 new weddings and mitzvahs within the first year of employment

• Lead salesperson for club's multi-million-dollar wedding business
• Primary responsibilities included the creation and management of banquet event orders; providing wedding tours; negotiating and completing contracts; attend private tastings to plan each wedding menu; plan wedding ceremonies and receptions; attend day-of event to ensure all details are attended to and expectations are met and often exceeded
• Assist in budget preparation and track all leads
• Cultivated relationships with preferred partners in order to provide the best resources to clients
• Attend monthly hospitality meetings to keep current on industry trends
• Accomplishments include:

Consistently booked 65-70 weddings per year

Managed a book of business worth $1.4 million in 2016 with prior years being similar in revenue

Tour-to-booking ratio between 49-51%

Received “Best of The Knot,” “The Knot's Hall of Fame” awards and Wedding Wire's “Couple's Choice” award for seven consecutive years under my leadership