Jeffrey Clauso
Audubon,NJ
Summary
Dedicated club manager skilled in staff training and development, budget management, and fostering member relationships. Committed to implementing processes that enhance service quality and operational success.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Clubhouse Manager
Wilmington Country Club
Wilmington, Delaware
06.2024 - Current
- Coordinated member events and social activities for club engagement.
- Trained and developed staff to enhance service quality.
- Assisted in budget management for clubhouse operations and events.
- Ensured compliance with health and safety regulations throughout the facility.
- Developed relationships with members to foster a welcoming environment.
- Implemented new processes to improve operational efficiency within the clubhouse.
- Resolved customer complaints promptly and professionally.
- Collaborated with other departments within the organization when necessary.
- Managed daily operations of the clubhouse, including scheduling staff, ordering supplies, and ensuring compliance with health codes.
- Developed and implemented policies and procedures for the clubhouse operations.
- Provided oversight to all personnel working in the clubhouse.
- Created and maintained a budget for clubhouse expenditures.
Senior Food and Beverage Manager
Merion Cricket Club
Haverford, Pennsylvania
03.2022 - 06.2024
- Creating and enforcing restaurant policies, targets, and KPIs.
- Maintained sound financial footing by overseeing department profit, loss and budget. Consistently 4%-10% under budget for food, beverage, and labor.
- Hiring, training, and managing a food and beverage staff of 110 employees including 5 managers.
- Following food and safety regulations.
- Maintaining positive customer relationships, processing complaints, and responding to customer needs.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Managed daily operations of food and beverage services at a prestigious private club.
Food and Beverage Consultant
Peach Restaurant Group
10.2021 - 02.2022
- Monitored and evaluated food supplies and confirmed performance within established budget and in compliance with local, state and federal health regulations.
- Recruited, selected and trained competent food service personnel.
- Assisted restaurant management with preparation of realistic budget and menu that enabled business success.
Operations Manager
Moshulu Restaurant
06.2019 - 10.2021
- Oversee and implement operational standards to improve bottom line for a 14 million dollar operation.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed and reported on key performance metrics to senior management.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Received highest score companywide from Secret Shopper.
General Manager
Positano Coast
06.2018 - 06.2019
- Improved labor efficiency and productivity by 7% and lowered labor costs to 22% of net sales by redefining shift duties and schedules.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Restaurant Consultant
Ardiente Restaurant
11.2017 - 05.2018
- Updated business appearance, decor, social media accounts and promotional strategies.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Kept facility compliant with health codes, sanitation requirements and license regulations.
- Optimized menu with fresh offerings and seasonal fare.
- Reviewed business finances and back-end administrative procedures.
General Manager
Steakhouse At Harrah’s, Caesars Entertainment
04.2015 - 11.2017
- Reviewed business finances and back-end administrative procedures.
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Achieved a 7.2% increase in average check and a 13.9% increase in alcohol sales, driving top-line sales for the team.
Server
Capital Grille
11.2010 - 04.2011
- Accomplished multiple tasks within established timeframes.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
General Manager
Water Works Restaurant and Longue
07.2007 - 10.2010
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
General Manager
Le Bec Fin Restaurant
04.1992 - 11.2003
- Responsible for day to day operations for a 15MM dollar Mobile Five Star award winning restaurant.
- Training front of the house staff in providing superior service to guests.
- Organizing floor plans and servers duties.
- Involved in guest relations and special needs of guests.
- Planning and organizing private functions.
- Extensive wine knowledge.
- Liaison between front of the house and back of the house.
- Oversee maintenance of restaurant.
- Properly maintain labor cost, food cost, liquor and wine cost.
- Involved in all daily operations of the restaurant.
Education
Club Management Association of America
High School Diploma -
Collingswood High School
Collingswood, NJSkills
- Banquet experience
- Forecasting
- Management
- Operations management
- Profit & loss
- Restaurant management
- POS Terminal Operation
- Analysis skills
- Pricing
- Event planning
- Supervising experience
- Guest services
- Cost control
- Team management
- Inventory control
- Food safety
- Budgeting
- Recruiting
- Process improvement
- Catering
- Menu planning
- Microsoft Office
- Production management
- OSHA
- Food management
- Payroll
- Upselling
- Financial management
- Communication skills
- Computer literacy
- Certifications
Additional Information
- Willing to relocate to: Florida
Certification
ServSafe Certified
Certificate CMAA BMI3 General Manager/COO
Certificate CMAA BMI2 Strategic Leadership
Attended world Conference 2024
Timeline
Clubhouse Manager
Wilmington Country Club
06.2024 - Current
Senior Food and Beverage Manager
Merion Cricket Club
03.2022 - 06.2024
Food and Beverage Consultant
Peach Restaurant Group
10.2021 - 02.2022
Operations Manager
Moshulu Restaurant
06.2019 - 10.2021
General Manager
Positano Coast
06.2018 - 06.2019
Restaurant Consultant
Ardiente Restaurant
11.2017 - 05.2018
General Manager
Steakhouse At Harrah’s, Caesars Entertainment
04.2015 - 11.2017
Server
Capital Grille
11.2010 - 04.2011
General Manager
Water Works Restaurant and Longue
07.2007 - 10.2010
General Manager
Le Bec Fin Restaurant
04.1992 - 11.2003
Club Management Association of America
High School Diploma -
Collingswood High School