Dawn Garrison
Houston
Summary
Dynamic sales professional with extensive experience at American Express, excelling in client relationship management and strategic prospecting. Proven track record in revenue generation and financial analysis, driving growth through effective negotiation and cross-functional collaboration. Adept at enhancing customer engagement and delivering tailored solutions to meet diverse client needs.
Overview
9
9
years of professional experience
6
6
Certifications
Work History
Field Sales Consultant-Business Development
American Express Travel Related Services, Inc.
Texas
07.2021 - Current
- Identified and pursued incremental growth opportunities in collaboration with field sales managers.
- Developed strong client relationships to enhance promotion of travel products and services.
- Managed various revenue-generating activities through direct engagement with strategic prospects.
- Performed market research to discover new sales opportunities and industry trends.
- Presented compelling travel packages to clients, emphasizing benefits and value.
Account Manager
American Express Travel Related Services, Inc.
10.2020 - 07.2021
- Managed portfolio for prominent clients in US Credit Department.
- Analyzed multiple accounts within American Express to provide tailored financial solutions.
- Facilitated detailed financial discussions to enhance customer relations and address needs.
- Navigated various credit segments, leveraging knowledge of Financial Relief Plans.
Senior Program Relationship Manager
American Express Travel Related Services, Inc.
10.2018 - 10.2020
- Cultivated relationships with high-risk commercial credit programs within a portfolio-based framework.
- Managed client relationships to ensure satisfaction and retention at American Express.
- Facilitated communication between clients and internal teams for seamless service delivery.
- Executed high-level decision-making and negotiation strategies to enhance profitability.
- Evaluated account information and recommended tailored solutions based on client needs.
- Promoted expansion of programs by collaborating with the underwriting department.
Senior Collection Specialist
American Express Travel Related Services, Inc.
07.2016 - 10.2018
- Managed portfolio of lending and charge clients pre-charged off to maximize recovery.
- Analyzed account information to identify potential payment issues and mitigate risks.
- Collaborated with cross-functional teams to resolve customer billing disputes effectively.
- Developed strategies to enhance collections processes and improve operational efficiency.
- Trained junior staff on best practices in collections and customer service protocols.
- Negotiated payment arrangements directly with customers to facilitate timely collections.
- Oversaw customer accounts to ensure compliance with policies and timely collections.
Education
Some College (No Degree) - Business Administration
Xavier University
Cincinnati, OHSkills
- Sales strategy and revenue generation
- Client relationship management
- Market analysis
- Financial analysis and reporting
- Negotiation skills
- Strategic prospecting and account management
- Cross-functional collaboration
- Problem solving and attention to detail
- Effective communication and team building
- Customer service and engagement
- Objection handling and CRM proficiency
- Territory management and pipeline oversight
- Product and sales training
References
References upon request.
Certification
Technical Skills Loan Servicing & Asset Recovery Platforms
Affiliations
Ambassador
Anti-Trafficking International
Gary Sinise Foundation
Veterans, first responders
Anti-Trafficking International
Gary Sinise Foundation
Veterans, first responders
Timeline
Field Sales Consultant-Business Development
American Express Travel Related Services, Inc.
07.2021 - Current
Account Manager
American Express Travel Related Services, Inc.
10.2020 - 07.2021
Senior Program Relationship Manager
American Express Travel Related Services, Inc.
10.2018 - 10.2020
Senior Collection Specialist
American Express Travel Related Services, Inc.
07.2016 - 10.2018
Some College (No Degree) - Business Administration
Xavier University