Dawn Gilbert (Smith)

Director of Operations

Department of Veteran’s Health Affairs

10.2015 - Current

Oversees successful implementation of operational strategies and policies for the national Veteran Experience Center (VEC)
Develops innovative approaches to measurement of health services processes and outcomes where current methods are inadequate or nonexistent.
Designs, manages, and implements systems and procedures to maintain effective and efficient project operations; works to develop ongoing and continuous improvement for optimal efficiency.
Conducts and participates in briefings on completed, complex and diverse studies, projects/evaluations, or progress reviews to key stakeholders.
Creates, tracks and analyzes key performance indicators (KPIs) for the national VA PHC Program.
Participates, presents and monitors strategic planning for the national VA Palliative Hospice Care (PHC) Program Office.
Interprets and presents project results to a variety of audiences, including medical providers and clinicians nationwide, Executive Leadership Team members, and researchers.
Assists with quality improvement initiatives for increasing quality of end-of-life care using a data-based approach.
Assists medical providers with the creation of SMART (Specific-Measurable-Attainable-Relevant-Timely) goals to increase quality of care. Monitors and reports SMART goal outcomes.
Acts as analytical liaison between VEC and the VA National Hospice and Palliative Care Program and VA national clinical field.
Negotiates with internal and external partners to get and maintain access to VA and other data for analysis.
Statistical computing and application of statistics in the planning, execution and reporting of epidemiological data.
Provides guidance on data quality and statistical issues.
Provides statistical consultation and assistance in the preparation of manuscripts and oral briefings regarding projects and results.
Supervises staff which includes hiring, performance management, training and development, recognition, and rewards for full time project staff, all temporary staff and student workers.
Manages daily operations for the Center to ensure both cost effectiveness and productivity.
Builds effective relationships with VA leadership and clinical staff; ensures effective communication and professional relationships are developed and maintained.
Administers operational and research activities to ensure that goals and objectives are monitored, and results achieved on time; tracks progress and alerts supervisor about irregularities as appropriate.
Coordinates the submission of reports for both regulatory and administrative requirements with the project team.
Manages and reviews annual and monthly budgets; prepares detailed annual budget; monitors and submits corrections as problems arise.

Data Manager

University of Pennsylvania

02.2009 - 09.2015

Responsible for collecting and analyzing Performance Reporting and Outcomes Measurement to Improve the Standard of Care at End-of Life Center (PROMISE) data for both operational and research study use.
Maintained several databases, ensuring the integrity of the data and that all data is collected and analyzed in a timely manner for reporting to the field and journal publication submission.
Prepared and presented data to Veterans Affairs Medical Centers, clinical staff, Implementation Center, VA National Hospice and Palliative Care Program office, National Quality Forum (NQF) and Office of Quality and Performance (OQP) administrators on a regular basis.
Trained team members in best practices for data handling, improving overall productivity and data integrity.
Collaborated with cross-functional teams to identify data requirements and ensure proper integration within the system.
Enhanced data accuracy by implementing robust data validation and quality control processes.
Streamlined data management workflows for increased efficiency and reduced processing time.
Partnered with subject matter experts in continuous improvement process, upgraded data quality and recommended innovative information management strategies.
Spearheaded initiatives to automate repetitive tasks, freeing up staff time for more value-added activities.
Managed vendor relationships to ensure timely delivery of high-quality products and services at competitive prices.
Oversaw security and information retention policies and practices according to internal and government-ordered standards.

Health Science Specialist

Department of Veteran’s Health Affairs Medical Center

08.2005 - 01.2009

Responsible for recruiting potential participants and conducting phone and in-person interviews with study participants for the Center for Health Equity Research and Promotion (CHERP).
Assisted in various research projects which included medical chart review, IRB document preparation, and survey data collection.
Implemented and ensures protocol adherence to established guidelines.
Maintained contact and communication with various healthcare organizations and administrators around the country through email and phone correspondence.
Published articles in reputable scientific journals, contributing to the advancement of knowledge within the field of health science.
Maintained several databases, ensuring the integrity of the data and all data is collected and analyzed in a timely manner for reporting to the field and journal publication submission.
Trained and oversaw full time staff members and temporary workers on data management and collection and research study procedures.
Implemented rigorous quality control measures, ensuring accuracy and reliability of data collected from various sources.
Developed comprehensive training materials, ensuring adherence to best practices in health sciences research.

Research Associate

Saint Joseph’s University

08.2004 - 07.2005

Conducted ECERS-R and ITERS assessments and reliability trainings at early care settings in the Philadelphia area for the United Way’s Early to Learn Project (E2L).
Prepared and analyzed ECERS-R and ITERS data and contributed to the writing of reports for the United Way and William Penn Foundation.
Monitored progress against project timelines, ensuring timely completion of deliverables while maintaining high-quality standards.
Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
Helped team meet regulatory requirements by coordinating documentation and filings.

Therapeutic Support Staff

Home Healthcare Resources, MCC / Foundations Behavioral Health

12.2003 - 07.2005

Responsible for meeting the behavioral goals outlined in the Behavioral Intervention Programs of children with Autism Spectrum Disorders.
Responsible for meeting the goals outlined in the Individualized Education Plans (IEP) of children with Autism Spectrum Disorders.
Improved clients daily living skills by providing guidance in areas such as personal hygiene, communication, and social interactions.
Enhanced therapy outcomes by implementing evidence-based practices and personalized treatment plans.
Assisted school staff with implementing targeted interventions within classroom settings for improved academic performance among students receiving therapeutic support.
Trained family members on techniques to support their loved ones at home, enhancing the overall effectiveness of therapy initiatives.

Summary

Overview

Work History

Director of Operations

Data Manager

Health Science Specialist

Research Associate

Therapeutic Support Staff

Education

Master of Science - Experimental Psychology

Bachelor of Science - Psychology

No Degree - Graduate School of Education

Skills

Research Publications

Accomplishments

Certification

Timeline

Director of Operations

Data Manager

Health Science Specialist

Research Associate

Therapeutic Support Staff

Bachelor of Science - Psychology

Master of Science - Experimental Psychology

No Degree - Graduate School of Education

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