Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dawn Gother

Fort Lauderdale,FL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in various industries Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

20
20
years of professional experience

Work History

Inbound Customer Service Representative

Chewy.com
Hollywood, FL
11.2021 - 04.2022
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Responded to customer comments and questions via LiveChat during shifts.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Offered technical support for online purchases and helped customer navigate website to facilitate buying process.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Assistant Front End Manager

Walmart
Pompano Beach, FL
01.2021 - 09.2021
  • Trained team members in successful strategies to meet operational and sales targets.
  • Monitored cash drawers in 15 checkout stations to verify adequate cash supply.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

Associate

Walmart
Pompano Beach, FL
04.2020 - 10.2020
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Managed customer relations and customer service through daily communication and interaction.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Increased customer satisfaction significantly within department.

Assistant Manager

Take A Break Cafe
Fort Lauderdale, United States
11.2017 - 03.2020
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Lead Bartender

Maguires Hill 16
Fort Lauderdale, FL
03.2010 - 09.2017
  • Closed out cash register and prepared cashier report at close of business.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Consulted with managers to organize special events and promotions.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.

Assistant Restaurant Manager

Gambino's Inn
New Brunswick, NJ
03.2005 - 02.2010
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.

Liability Claims Representative

Encompass Insurance
South Brunswick, NJ
10.2005 - 09.2009
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Examined reports, accounts and evidence to determine integrity and accuracy of information.
  • Interviewed policyholders to verify information and obtain additional details.
  • Followed up with customers on unresolved issues.
  • Evaluated accuracy and quality of data entered into agency management system.
  • Checked level and type of coverage and evaluated contracts.
  • Oversaw claim recoveries, subrogation and salvage.
  • Proposed settlements for uncomplicated issues to resolve claims.

Education

No Degree - Business Administration And Management

Berkeley College
New York, NY

No Degree - Business Administration And Management

University of Phoenix
Tempe, AZ

High School Diploma -

Carteret High School
Carteret, NJ
06.1989

Skills

  • Courteous with Strong Service Mindset
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Customer Data Confidentiality
  • Customer Service and Assistance

Timeline

Inbound Customer Service Representative

Chewy.com
11.2021 - 04.2022

Assistant Front End Manager

Walmart
01.2021 - 09.2021

Associate

Walmart
04.2020 - 10.2020

Assistant Manager

Take A Break Cafe
11.2017 - 03.2020

Lead Bartender

Maguires Hill 16
03.2010 - 09.2017

Liability Claims Representative

Encompass Insurance
10.2005 - 09.2009

Assistant Restaurant Manager

Gambino's Inn
03.2005 - 02.2010

No Degree - Business Administration And Management

Berkeley College

No Degree - Business Administration And Management

University of Phoenix

High School Diploma -

Carteret High School

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