Summary
Overview
Work History
Education
Skills
Timeline
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Dawn Graham

Surprise,AZ

Summary

Dynamic Shift Manager with proven expertise at McDonald's, enhancing customer service training and achieving significant improvements in feedback scores. Skilled in cash handling and decision-making, I excel in performance improvement and employee training, fostering a productive team environment while effectively resolving escalated customer issues.

Overview

6
6
years of professional experience

Work History

Shift Manager

Mcdonald's
04.2023 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Implemented policies and standard operating procedures for continuous improvement.

Shift Manager

Wendys Restaurant
10.2019 - 04.2023
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Enhanced customer service training program, leading to noticeable improvements in customer feedback scores.

Education

South High School
Omaha, NE

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Accurate money handling
  • Opening and closing procedures
  • Handling customer complaints
  • Punctual and reliable
  • Shift leadership
  • Performance improvement
  • Coordinating daily operations
  • Work Planning and Prioritization

Timeline

Shift Manager

Mcdonald's
04.2023 - Current

Shift Manager

Wendys Restaurant
10.2019 - 04.2023

South High School

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Dawn Graham