Dawn Gray
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Belle Lueur Wellness Spa
04.2023 - Current
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Licensed Medical Esthetician
Dawn Gray
09.2019 - Current
- Proficient in skincare treatments, waxing services for the entire body, eyelash extensions, and eyebrow tinting
- Collects client history to analyze client-specific needs to determine proper skincare treatments
- Developed lasting relationships with clients through exceptional customer service and attention to detail.
- Streamlined appointment scheduling processes, improving efficiency within the practice.
- Effectively managed inventory levels for both professional use and retail sale items.
Customer Service Representative
Automated Health Systems Inc.
07.2022 - 04.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted individuals and families get access to health care services.
- Maintained a positive attitude, skilled at working between multiple screens and had excellent interpersonal phone skills
Educator
Synergy Behavioral Health
11.2014 - 05.2020
- Created lesson plans for youth ages 12-18 admitted to an inpatient psychiatric unit specific to the individuals needs
- Liaison between school and hospital to be sure the patient had adequate school work and that the transition from hospital to school was successful
- Member of treatment team that included doctors, therapists, nurses, and other behavioral health professionals
- Performed discharge planner duties by confirming insurance and scheduling follow-up appointments
Education
Licensed Esthetician -
University of Aesthetics and Cosmetology
11.2018
Masters of Special Education -
Grand Canyon University
12.2011
B.S. Multidisciplinary Degree: Special Education -
Illinois State University
05.2005
Skills
- Superior attention to detail
- Data Entry
- Payment Collection
- Medical Terminology
- Patient-Focused Care
- Medical Records Management
- Injectable Administration
- Facial Treatment Knowledge
- Effective Communication
- Medical Spa Operations
- Problem Solving Abilities
- Appointment Scheduling
Timeline
Medical Assistant
Belle Lueur Wellness Spa
04.2023 - Current
Customer Service Representative
Automated Health Systems Inc.
07.2022 - 04.2023
Licensed Medical Esthetician
Dawn Gray
09.2019 - Current
Educator
Synergy Behavioral Health
11.2014 - 05.2020
Licensed Esthetician -
University of Aesthetics and Cosmetology
Masters of Special Education -
Grand Canyon University
B.S. Multidisciplinary Degree: Special Education -
Illinois State University
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