Dawn Hamm
Amazon
2027
years of professional experience
Dedicated retail leader with a focus on positive customer engagement and team motivation. Known for driving continuous improvements and ensuring high-quality service delivery in fast-paced environments.
Work History
Lead Retail Associate
1 Year 4 Months- Supervising daily operations to ensure efficient workflow and high-quality customer service.
- Training new associates on operational procedures, including how to maintain high productivity and performance metrics.
- Continuous mentoring of associates to foster a strong team environment focused on delivering excellent customer service.
- Managing all procurement orders from initial vendor request to final delivery.
- Monitoring performance metrics, identifying trends to drive continuous improvements.
- Organizing BOH operations for efficient restocking processes and easy access to supplies for associates.
- Developing a strong rapport with customers and creating a positive impression of Amazon.
- Resolving customer inquiries and complaints efficiently to foster loyalty and positive experiences.
- Reporting issues to higher management with great detail.
- Tracking employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Maintaining an exceptionally clean, customer-friendly and well-run site.
- Conducting monthly associate performance reviews and creating action plans to fix performance gaps.
- Conducting monthly site and safety audits, ensuring adherence to all company protocols.
Sales Associate
- Maintained inventory levels by restocking shelves and organizing product displays.
- Assisted customers in selecting pet products, enhancing their shopping experience.
- Developed strong rapport with customers and created a positive impression of the business.
- Managed efficient cash register operations.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Education
No Degree - AA
High School Diploma
Skills
Customer service
Operational leadership
Staff training
Team oversight
Team motivation
Problem-solving
Attention to detail
Organizational skills
Multitasking
Accountability focus
Positive customer engagement
Trustworthy demeanor
Timeline
Lead Retail Associate
Amazon
05.2025 - CurrentRead More
Sales Associate
Pet Supplies Plus
2016 - 2018Read More
St. Petersburg College
No Degree from AA
Read More
Northeast High School
High School Diploma
Read More