Dawn Herbert
MEDICAL RECEPTIONIST
Fuquay-Varina,NC
Summary
Diligent Medical Receptionist, with strong background in medical office administration. Successfully managed patient appointments, medical records, and front-desk operations, ensuring smooth workflow and patient satisfaction. Demonstrated ability to handle high-volume phone calls and maintain confidentiality while providing excellent patient care and support.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Minor Improvements Physical Therapy
- Greeted and assisted patients, visitors, and staff, Coordinated the flow of information at the front desk via telephone and/or computer, assisted Physical Therapists with the coordination of patients stay
Medical Instrument Technician (EKG)
Durham Veterans Hospital
10.2023 - Current
EKG Technician
Saratoga Hospital
11.2021 - Current
- Prepares patients and performs necessary tests like an EKG and hooks patients up to Holter monitors if their doctors prescribes them. Prepares, edits and processes related reports for doctors to interpret. Uses several different types of medical computer systems including: Muse, Meditech. Responds to different Codes that are called in the hospital.
Nursing Assistant
Albany Stratton Veterans Association Hospital
04.2023 - 10.2023
- Responsibilities include: Receiving/documenting patients vital signs, blood glucose levels, I&O’s. Assisting with bathing, feeding, transporting patients. Assisting RN’s with any special needs they have for the patients. Welcoming new patients to the Med/Surg floor, including setting up their rooms, and receiving MRSA checks and transporting these tests to the Laboratory for testing.
Monitor Technician
Ellis Hospital
07.2021 - 11.2021
Patient Care Technician/Telemetry Technician
St. Peters Hospital/Cardiology
03.2021 - 07.2021
- Assisted the Registered Nurses with Patient Care, Monitored/Documented patient’s vital signs, I&O, ambulation, glucose readings, made sure the patient got either a shower, or a bed bath, Escorted patient to surgery, or to their car upon discharge, Assist RN’s with monitoring patients heart monitors, keeping the equipment working properly, ensuring that the leads are properly placed on the patients, alerting the RN if patient has a Medical Alert with their Telemonitors in the hospital setting.
Home Health Aide
Bayada Home Care
06.2020 - 03.2021
Home Health Aide
Trinity Health, The Eddy/VNA
01.2016 - 06.2020
- Personal Care assistance, Medication Reminders, Meal Preparation, Light Housekeeping, Shopping and errands
Patient Care Assistant
Albany Medical Center, Saratoga Hospital, Albany Memorial Hospital
01.2012 - 01.2016
- Assisted the Registered Nurses with Patient Care, Monitored/Documented patient’s vital signs, I&O, ambulation, glucose readings, made sure the patient got either a shower, or a bed bath, Escorted patient to surgery, or to their car upon discharge
- Combination of approximately 4 years
Home Health Aide
Greater Adirondack Home Health Agency
01.2008 - 01.2012
- Assisted clients with everyday tasks according to the Registered Nurse and Care Plan, Performed the grocery shopping for clients, and cooked their meals, assisted clients with bathing, and cleaned their homes, provided clients medication reminders, and performed any other necessity clients had according to the Care Plan or Registered Nurse
Education
AAS - Health Administration Information Technology
Hudson Valley Community College
EKG Technician
Bryant & Stratton College-Professional Skills Center
Skills
Lobby operations coordination
MS Office applications
clinical office operations
telephone communication etiquette
Information governance
Task streamlining
Medical lexicon
Records organization
data privacy compliance
Recordkeeping processes
Privacy regulations compliance
healthcare practice protocols
Document management
Software applications expertise
non-hospital treatment
patient management
Data entry and organization
Typing proficiency
impactful communication
Information input
Precision in work
Career professionalism
Personal drive
Records administration
Trustworthiness
Logical analysis
clerical administration
Communication and interpersonal
empathetic listening
Data input software
Document drafting
response to change
Access to patient records
teamwork skills
Relationship management
patient data maintenance
Information management
Certification
CPR/AED Certified, Adult/Child, American Heart Association, 2021
Timeline
Medical Instrument Technician (EKG)
Durham Veterans Hospital
10.2023 - Current
Nursing Assistant
Albany Stratton Veterans Association Hospital
04.2023 - 10.2023
EKG Technician
Saratoga Hospital
11.2021 - Current
Monitor Technician
Ellis Hospital
07.2021 - 11.2021
Patient Care Technician/Telemetry Technician
St. Peters Hospital/Cardiology
03.2021 - 07.2021
Home Health Aide
Bayada Home Care
06.2020 - 03.2021
Home Health Aide
Trinity Health, The Eddy/VNA
01.2016 - 06.2020
Patient Care Assistant
Albany Medical Center, Saratoga Hospital, Albany Memorial Hospital
01.2012 - 01.2016
Home Health Aide
Greater Adirondack Home Health Agency
01.2008 - 01.2012
Medical Receptionist
Minor Improvements Physical Therapy
AAS - Health Administration Information Technology
Hudson Valley Community College
EKG Technician
Bryant & Stratton College-Professional Skills Center