Sara Williams
Phoenix,AZ
Summary
I am looking to find a work environment that allows room for improvement and consistent learning. As well as an environment that works hard to help patients/clients feel almost at home in the establishment. I am energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. I am understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Horizon Eye Specialists & Lasik Center
01.2025 - Current
- Scheduled patient appointments and managed calendar efficiently.
- Processed patient intake forms and maintained accurate records.
- Handled insurance verification and coordinated billing inquiries.
- Assisted in maintaining a clean and organized reception area.
- Communicated effectively with patients to address concerns and provide information.
- Collaborated with medical staff to streamline patient flow and improve service delivery.
- Utilized electronic health record systems to update patient information accurately.
- Trained new staff on office procedures and customer service standards.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Fostered welcoming environment, greeting patients warmly upon arrival.
Sales Associate
Bath & Body Works
10.2025 - Current
- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained knowledge of product features and promotions to drive sales.
- Organized merchandise displays to optimize customer engagement and accessibility.
- Processed transactions efficiently, ensuring accuracy and customer satisfaction.
- Collaborated with team members to achieve sales targets and improve store performance.
- Monitored inventory levels, restocking items as needed to maintain availability.
Front Receptionist
Chandler Dental
08.2024 - 12.2024
- Managed daily reports for management.
- Reduced wait times.
- Created personalized visitor experiences.
- Executed daily administrative tasks.
- Routed calls accurately.
- Handled patient communication.
- Collaborated with dentists on treatment recommendations.
- Managed and scheduled appointments for patients daily.
- Ensured better alignment with dentist availability.
- Collected and organized patient health records.
- Updated patient history data in the dental management system.
- Managed collection processes.
- Addressed patient questions regarding insurance coverage.
- Assisted the clinical team during busy periods.
- Multi-tasked new patient/returning patient calls, patient chats, lab issues, staff request and emails in a timely manner.
- Enhanced harmony in patient interactions.
- Ensured seamless handover to clinical staff.
- Managed the front desk during a three-week staff shortage.
- Monitored and tracked laboratory cases.
Designer
JCPenney Salon
07.2023 - 08.2024
- Kept track of customer preferences and services provided for future reference.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits.
- Kept work areas, tools, and equipment clean and properly sanitized to reduce risk and cross-contamination.
- Took over [20-30] phone calls to assess customer needs, schedule appointments, and offer hairstyle and color advice every day while still making time to prep, clean and take my own clients.
- Scheduled appointments, answered phones, greeted clients, processed payments, and created client service tickets.
- Collaborated on cross-functional teams.
- Descalated high tension situations between staff members and clients.
- Always willing to help co-workers when they were running behind as well as when they needed more product from out of the salon.
Shift Lead
Jamba Juice
09.2022 - 07.2023
- Advanced from Team member to Shift lead within 3-4 months.
- Took care of major requirements while in between Mangers.
- Assisted customers by answering questions, responding to inquiries, and handling phone requests in a timely manner.
- Ensured that employees were productive and on task in order to meet business and customer needs.
- Maintained a safe working environment by following safety procedures, policies, and regulations.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Removed debris and trash and swept up metal parts at the end of each shift to keep work areas clean and organized.
- Moved heavy loads and maintained production levels.
- Multi-tasked between making the food, taking orders and cleaning up at the same time.
- Boosted productivity.
- Adjusted team strategies.
- Handled multiple shifts.
- Streamlined shift transition processes.
Education
High School -
Marcos De Niza High School
Tempe, AZ01-2023
Trade - Cosmetology
East Valley Institute of Technology (EVIT)
Mesa, AZ01-2023
Skills
- Customer service excellence
- Report preparation
- Task delegation
- Client Greeting and Hospitality
- Digital Filing Systems
- Calendar management
- Efficient call routing
- Multi-line phone system management
- Multitasking in fast-paced environments
- Problem-solving under pressure
- Lobby management and upkeep
- Conflict resolution
- Team Collaboration
- Problem escalation procedures
- Appointment Booking Efficiency
- Front desk operations
- Time management
- Health and Safety Compliance Enforcement
- Shift transition handover communication
- Employee retention and team motivation techniques
- POS system proficiency
- Handling high-pressure peak hours
- Rebooking rate optimization
- Salon revenue growth strategies
- Client relationship building
- Upselling and retail product recommendation
- Maintaining a clean and sanitary workspace
- Teamwork and collaboration
- Listening skills
- Multi-tasking strength
- Relationship building
- Outgoing personality
- Excellent people skills
- Money handling
- Flexible schedule
- Verbal/written communication
Accomplishments
- Enhanced workplace appearance by overseeing front desk cleanliness and decor, positively impacting first impressions for numerous visitors.
- Managed daily administrative tasks such as email handling, appointment scheduling, and telephone inquiries.
- Created a detailed knowledge base that reduced average call handling time by five to ten minutes, improving overall team efficiency.
- Trained team in the use of new point-of-sale system, improving checkout speed and accuracy, and reducing errors.
- Managed nightly closing procedures, ensuring compliance with safety protocols and contributing to a decrease in reported incidents.
- Generated monthly hygiene performance reports, providing valuable insights into team productivity and patient care outcomes.
- Streamlined scheduling of hygiene appointments, improving workflow management and minimizing appointment overlaps.
- Collaborated with the dental team to coordinate cross-disciplinary patient care, leading to improved treatment outcomes and enhanced patient satisfaction.
Certification
- Multi-Line Phone Systems Certification – 5 star certification program
- Barricade Certification for Sanitation and Disinfection
- State Board of Cosmetology License
- COVID-19 Food Handling Safety Training
- Food Industry Training: Workplace Safety Standard
Timeline
Sales Associate
Bath & Body Works
10.2025 - Current
Medical Receptionist
Horizon Eye Specialists & Lasik Center
01.2025 - Current
Front Receptionist
Chandler Dental
08.2024 - 12.2024
Designer
JCPenney Salon
07.2023 - 08.2024
Shift Lead
Jamba Juice
09.2022 - 07.2023
Trade - Cosmetology
East Valley Institute of Technology (EVIT)
High School -
Marcos De Niza High School