Dina Marie Osborn
Spring Lake
Summary
Detail-oriented Multi-Specialty Coder and Office Manager skilled in medical coding and healthcare administration. Committed to maintaining office efficiency and enhancing patient experiences through effective communication and exceptional customer service.
Overview
16
16
years of professional experience
Work History
Medical Receptionist
Shore Primary Care
Neptune
01.2025 - 05.2026
- Checked patients in and out for appointments and collected co-payments.
- Greeted and checked in patients, updating patient information in computer system.
- Scheduled and confirmed patient appointments using electronic health record systems.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed incoming calls, directing inquiries to appropriate medical staff efficiently.
- Managed office phone lines, ensuring timely response to voicemails and efficient message delivery to team members.
- Collected patient information and updated records accurately in the database.
- Verified insurance coverage for appointments and collected co-payments.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Provided high-quality administrative and customer service, supporting efficient patient workflows.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Assisted in managing office supplies and inventory for daily operations.
- Informed patients of financial responsibilities prior to rendering services.
- Processed referrals for specialist care when requested by physicians or patients.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Protected patients by observing strict HIPAA guidelines.
- Communicated with patients with compassion while keeping medical information private.
- Maintained cleanliness and organization of reception area for optimal patient experience.
Multi-Specialty Coder/Office Manager
DR. M.H.AL-ASHA ,M.D
Wall
01.2010 - 01.2025
- Reviewed hospital documentation to identify appropriate ICD10 and CPT coding from H&P, consultations, progress notes, pathology reports, and procedures performed, ensuring compliance with official coding guidelines.
- Review of office charts to assign appropriate ICD10/CPT E/M Services, Category 2 coding, MIPS Reporting for Professional Services.
- Oversaw accounts receivable functions, including reconciliation, claims corrections, appeals, and auditing.
- Secured insurance authorizations, confirming patient eligibility for services and reducing potential claim denials.
- Processed billing and reimbursement tasks, ensuring accurate postings to patient ledgers.
- Scheduled appointments and prepared patient charts while ordering laboratory tests to facilitate timely analysis.
- Assisted in internal medicine and gastroenterology services for patient care.
Education
CPC -
AAPC AMERICAN ACADEMY OF PROFESSIONAL CODERS
01-2018
MEDICAL CAREER INSTITUTE -
MEDICAL CAREER INSTITUTE
OCEAN TOWNSHIP, NJ01-2010
AA - BUSINESS ADMINISTRATION
BROOKDALE COMMUNITY COLLEGE
Lincroft, NJ01-1982
AAS - MARKETING
BROOKDALE COMMUNITY COLLEGE
Lincroft, NJ01-1982
Skills
- Insurance verification
- Insurance claims
- Medical billing
- Electronic health records
- Epic
- Appointment scheduling
- Patient registration
- Medical office procedures
- Healthcare documentation
- Billing support
- Co-payment collection
- Claims resolutions
- Patient issue management
- Patient care coordination
- Front desk operations
- Office administration
- Office efficiency
- Workflow optimization
- Data entry
- Telephone etiquette
- Patient relations
- Patient callbacks
- Test scheduling
- Basic coding knowledge
- HIPAA compliance
- Attention to detail
- Detail oriented
- Able to work independently
- Team collaboration
- Excellent interpersonal skills
- Communication skills
- Problem solving
- Paperwork coordination
- Appointment setting
- Paperwork coordination
- Records management
- Test scheduling
- Patient care coordination
- Office reception
- Maintain records
Timeline
Medical Receptionist
Shore Primary Care
01.2025 - 05.2026
Multi-Specialty Coder/Office Manager
DR. M.H.AL-ASHA ,M.D
01.2010 - 01.2025
CPC -
AAPC AMERICAN ACADEMY OF PROFESSIONAL CODERS
MEDICAL CAREER INSTITUTE -
MEDICAL CAREER INSTITUTE
AA - BUSINESS ADMINISTRATION
BROOKDALE COMMUNITY COLLEGE
AAS - MARKETING
BROOKDALE COMMUNITY COLLEGE