Valeria Garcia

• Informed patients of financial responsibilities prior to rendering services.
• Communicated with patients with compassion while keeping medical information private.
• Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
• Performed data entry tasks related to billing and collections procedures.
• Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
• Monitored office supplies inventory and placed orders when necessary.
• Checked patients in and out for appointments and collected co-payments.
• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.

• Adhered to strict HIPAA guidelines to protect patient privacy.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed multi-line phone system and pleasantly greeted patients.
• Helped patients complete necessary medical forms and documentation.

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• Assured timely verification of insurance benefits prior to patient procedures or appointments.
• Observed strict procedures to protect sensitive patient information, medical records and payment data.
• Determined appropriateness of payers to protect organization and minimize risk.
• Reviewed patient cases per week and verified insurance coverage information.
• Answered telephone calls to offer office information, answer questions and direct calls to staff.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Obtained payments from patients and scanned identification and insurance cards.
• Made contact with insurance carriers to discuss policies and individual patient benefits.
• Communicated verification and authorization status updates with Type department to facilitate decision-making for patient admissions and insurance coverage.
• Received, recorded and addressed incoming and outgoing communication via telephone and email.
• Registered and verified patient records before triage with most up-to-date information.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.

• Used computer programs and registration systems to schedule patients for routine and complex procedures.
• Completed clerical duties and tasks for clinic administration.
• Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
• Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
• Referred and screened patients to make best use of resources, triage staff and serve community members.
• Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic and health history to keep information current.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Helped patients complete necessary medical forms and documentation.
• Organized paperwork such as charts and reports for office and patient needs.

• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer requests for products, services and company information.
• Recommended products to customers, thoroughly explaining details.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Delivered prompt service to prioritize customer needs.
• Answered average of 30-40 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.