Trina Robinson
Health Services Professional
San Jose,CA
Summary
Results driven professional. Known for strong problem-solving skills and meticulous attention to detail. Adept at managing patient accounts and ensuring compliance, ready to leverage expertise to enhance operational efficiency and patient care.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Spectrum Eye Physicians
Los Gatos
03.2025 - Current
- Deliver the highest level of Patient Care.
- Facilitated appointment scheduling, improving patient access and overall satisfaction.
- Responded to incoming calls on multi-line phone system, directing inquiries to appropriate staff.
- Conducted insurance verification and secured authorizations for HMO covered patients, ensuring seamless patient care.
- Manage/Audit Patient Accounts and Records.
- Reviewed surgery pre-op paperwork with patients and collected surgery-related fees, streamlining the pre-operative process.
- Route all faxes including, but not limited to: Medical Record requests, Pathology/Lab reports, Insurance Approvals/Denials (surgery and medication),Incoming/ Outgoing Referrals, etc.
- Work with all Major Medical Insurances and groups: UHC, All Blue Plans, Aetna, Meritian Health, Cigna, VHP, Sccipa,
- First and Last point in the Patient Experience.
Health Services Rep/E.R. Dept
Valley Medical Hospital
San Jose
07.2024 - 11.2024
- Interview patients to obtain demos/ins, to determine eligibility and admissions.
- Facilitated access to alternative services and insurance coverage, enhancing patient support.
- Compiled documents for emergency medical admissions.
- Prepared insurance billing forms including Medi-Cal and Medicare.
- Supported staffing needs in sub-provisional role, ensuring continuity of care.
- Used card writing/imprinter to prepare id cards for billing purposes, or issue receipts.
- Worked with Law enforcement agencies, and ambulance personnel, regarding emergency admittance.
- Conducted document retrieval from victims and law enforcement while positioned in the trauma ward.
- Coordinated patient transportation via taxi, Uber, Lyft, or Outreach, ensuring timely access to care.
Senior Payment Review Representive
Abbott Laboratories, Rapid Diagnostics Division
Livermore
10.2019 - 07.2022
- Collaborated with legal offices and major medical insurance companies, including Medicare, to secure timely refunds.
- Oversaw resolution of all patient overpayment issues.
- Researched, audited, and recorded patient accounts to identify and resolve overpayments.
- Developed and maintained Excel spreadsheets to ensure accurate record-keeping.
- Submitted records to finance department to ensure timely payment issuance.
- Worked with counterparts in Manila, daily, to be briefed on all patient insurance and Legal payments.
Education
High School Diploma -
Dublin High School
Dublin, CA06-1997
Some College (No Degree) - Information Technology
Las Positas College
Livermore, CASome College (No Degree) - Information And Communication Technology
Ohlone College
Fremont, CASkills
- Patient registration
- Appointment scheduling
- Patient communication
- Insurance verification
- Front desk operations
- Records management
- HIPAA compliance
- HIPAA training
- Medical terminology
- Referral management
- Attention to detail
- Time management
- Problem solving
- HIPAA compliance
- Trained in EPIC, ADVANCED MD, NEXTECH P
Timeline
Medical Receptionist
Spectrum Eye Physicians
03.2025 - Current
Health Services Rep/E.R. Dept
Valley Medical Hospital
07.2024 - 11.2024
Senior Payment Review Representive
Abbott Laboratories, Rapid Diagnostics Division
10.2019 - 07.2022
High School Diploma -
Dublin High School
Some College (No Degree) - Information Technology
Las Positas College
Some College (No Degree) - Information And Communication Technology
Ohlone College