Open To Work
DAWN HOLLIDAY
Marsh & Mclennan Agency - Florida
DELRAYBEACH,FL
Work Preference
Desired Job Title
Senior Account Manager Assistant IData ProcessorIn-Store ShopperAdministrative Assistant
Work Type
Full TimeContract Work
10
years of professional experience
Efficient administrative and client service professional experienced in high-volume data entry and maintaining records accuracy in deadline-driven environments. Expertise in navigating diverse business systems, resolving service issues, and ensuring precise documentation. Committed to clear communication and consistent execution of time-sensitive tasks.
Work History
Senior Account Manager Assistant I
2 Years 3 Months- Processed day-to-day requests received from internal and external clients.
- Processed policy change requests/endorsements such as adding vehicles, adding mortgagee clauses and additional insureds as a result of the certificate requests
- Updated agency management system when required by specific task of the change (non-download items).
- Assisted with the timely renewals and processing of policies
- Facilitating with answering internal phone calls
- Provide administrative support while handling front desk responsibilities including greeting visitors, managing phone calls and maintaining a welcoming office environment
Data Processor
1 Year 1 Month- Processed large volumes of personal lines policy transactions which included policy issuance, renewals,endorsements, and cancellation.
- Managed the department email box ensuring timely distribution of communication to account managers.
- Generated basic business analytic reports for multiple insurance carriers to enhance account and service activities.
- Supported the distribution of underwriting memos and maintained financial and policy information effectively.
- Collaborated with cross-functional teams to gather requirements and optimize data reporting processes.
- Compiled information and input into Applied Epic database.
In-Store Shopper
4 Years- Executed accurate order picking and item selection to fulfill customer requests efficiently.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Leveraged mobile applications for real-time order tracking and communication with customers..
- Implemented quality control measures to ensure freshness and accuracy of selected products.
- Developed strong relationships with local store employees to facilitate smoother operations and collaboration.
- Enhanced operational processes by providing feedback on inventory levels and product assortment trends.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Streamlined shopping routes to enhance delivery times and improve overall customer satisfaction.
- Coordinated inventory management and restocking processes to maintain optimal product availability.
Administrative Assistant
1 Year 11 Months- Managed scheduling for meetings and appointments, optimizing management's time allocation.
- Coordinated administrative tasks to ensure efficient office operations and support for team projects.
- Processed insurance payments and inquiries, facilitating timely responses for clients.
- Supported team with various administrative tasks and projects
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
High School Diploma
Skills
Account management
Client relationship management
Customer relations
Business development
Database management
Account onboarding
Client relations
Goals and performance
Data entry accuracy
Customer service
New account creation
Relationship building
Certification
HIPPA Certified-8.19.25
OSHA Bloodborne Pathogens Certified-8.19.25
Timeline
Senior Account Manager Assistant I
Marsh & Mclennan Agency - Florida
05.2024 - 08.2026Read More
Data Processor
Marsh & McLennan
04.2023 - 05.2024Read More
In-Store Shopper
Shipt
04.2019 - 04.2023Read More
Administrative Assistant
Nationwide Shelly Insurance Agency
03.2016 - 02.2018Read More
Atlantic Community High
High School Diploma
Read More