Ruth Munoz
Boerne,TX
Summary
Proven leader with hands on experience in high-volume, fast-paced environments. Skilled in collaborative projects, motivating teams, resolving concerns, and maintaining excellence under pressure. Recognized for dependability, strong work ethic and delivering excellent service.
Experienced with managing client accounts and resolving complex issues to ensure client satisfaction. Utilizes strategic thinking and effective communication to enhance client relationships. Track record of delivering high-quality service and fostering team collaboration for consistent results.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Senior Account Specialist /Assistant Branch Manager
Enterprise Mobility
San Antonio, TX
02.2023 - 05.2026
- Maintained customer satisfaction standards by tailoring specific products and services for commercial account applications
- Lead collaborative efforts with upper management to implement continuous improvements and exceed team goals and expectations
- Thrived in a fast-paced environment managing multiple large commercial accounts
- Executed branch operations, including scheduling, organizing commercial accounts, and maintaining product efficiency
- Trained and supported five team members to meet service and performance standards
- Managed high-value accounts with exceptional attention to detail, ensuring all deliverables met or exceeded expectations.
- Mentored junior team members, fostering a collaborative work environment and promoting skill development.
- Ensured timely delivery of products/services by maintaining close communication with internal stakeholders including product development, marketing, finance teams.
- Established trust-based partnerships with clients by consistently demonstrating expertise in their industries and understanding their unique needs.
- Improved client satisfaction by delivering tailored financial solutions and maintaining strong relationships.
- Negotiated favorable contract terms, securing long-term client commitment and loyalty.
- Collaborated with cross-functional teams to optimize account performance and client satisfaction.
- Resolved escalated issues quickly, maintaining positive client relationships while safeguarding company interests.
- Completed routine and complex account updates to resolve problems.
- Set up new customer accounts and updated existing profiles with latest information.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Select Softball Coach
Corona Angels TX
San Antonio, TX
06.2021 - 10.2022
- Led and mentored young athletes emphasizing discipline, responsibility, hard work, and teamwork which aided in the success of the team throughout the 2021-2022 seasons
- Demonstrated reliability, leadership, and clear communication with athletes of varying skill levels to ensure a level of trust and dependability
- Aided athletes in creating and executing attainable physical and holistic goals
- Developed and implemented training programs to enhance player skills and performance.
- Coordinated practice schedules and logistics to maximize team efficiency and engagement.
- Evaluated player performance, providing constructive feedback to support individual improvement.
- Cultivated a positive team culture focused on sportsmanship and collaboration among players.
- Utilized video analysis tools to assess gameplay and provide insights for tactical adjustments.
- Improved player skills by designing targeted practice drills focusing on fundamentals, techniques, and game strategy.
- Developed strong relationships with players, fostering a supportive environment for personal growth and success.
- Boosted player motivation through positive reinforcement, constructive feedback, and individualized attention.
- Managed administrative tasks such as scheduling practices, coordinating travel arrangements, and maintaining accurate records of athlete eligibility.
- Collaborated with other coaches to develop comprehensive training programs that addressed each athlete''s unique strengths and weaknesses.
- Led weekly conditioning sessions to improve players' physical fitness and on-field performance.
Substitute Teacher, K-12
Cornerstone Christian School
San Antonio, TX
09.2021 - 03.2022
- Developed engaging lesson plans to meet diverse student needs across grades K-12.
- Implemented classroom management strategies to maintain a positive learning environment.
- Collaborated with teachers to adapt curriculum materials for various learning styles.
- Provided individualized support to students, fostering their academic and social growth.
- Monitored student behavior and administered discipline as needed.
- Monitored student performance and provided feedback to inform instruction.
- Implemented classroom management techniques to maintain positive learning environment.
- Enforced school and class rules to maintain order in classroom.
- Followed lesson plans designed by absent teachers.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Food Court Assistant & Cashier’s Assistant
Costco Wholesale
City of Industry, CA
06.2018 - 06.2021
- Operated in a high-volume, fast-paced environment while maintaining accuracy and cleanliness
- Handled food preparation following safety and sanitation guidelines
- Delivered friendly, dependable customer service to all members
- Streamlined food preparation processes, enhancing service efficiency during peak hours.
- Collaborated with team members to maintain cleanliness and organization in food court areas.
- Enhanced customer satisfaction by providing friendly and efficient service at the food court.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Increased store loyalty by engaging customers with friendly and helpful service.
- Maintained clean and organized checkout area, contributing to positive shopping environment.
- Improved team morale, leading by example and supporting coworkers during peak hours.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
Education
Bachelor of Business Administration -
Biola University
La Mirada, CA05-2021
Skills
- Proficient in Microsoft Word, Excel, PowerPoint, Outlook etc
- Excellent Customer Service ethics aiding in account relationships
- Strong communication and analytical thinking skills
- Punctuality and Time Management
- Commitment to company initiatives
- Account servicing
- Account management
- Professional demeanor
- Processing payments
- Customer retention
- Written communication
- Time management abilities
- Analytical thinking
- Interpersonal skills
- Self motivation
- Team building
- Relationship building
- Adaptability and flexibility
Timeline
Senior Account Specialist /Assistant Branch Manager
Enterprise Mobility
02.2023 - 05.2026
Substitute Teacher, K-12
Cornerstone Christian School
09.2021 - 03.2022
Select Softball Coach
Corona Angels TX
06.2021 - 10.2022
Food Court Assistant & Cashier’s Assistant
Costco Wholesale
06.2018 - 06.2021
Bachelor of Business Administration -
Biola University