Senior Account Manager
Heidi Manning
Strategic Partnerships/Business Development, Angi
Westminster,CO
13
years of professional experience
High-achieving B2B account manager bringing expertise in marketing, sales and operations. Consults with customers, builds and maintains strong relationships while supporting revenue growth. Proven peer leader aiding in the professional advancement of colleagues.
Work History
Senior Account Manager /Account Manager - B2B Business Development
6 Years 7 Months- Responsible for managing a multi-million-dollar book of business while growing revenue.
- Highly successful in building interpersonal relationships with partners and colleagues.
- Travel to partner events, conferences, and expos with a proven track record of engagement and growth at events.
- Trustworthy member of the team responsible for aiding leadership in the professional development of colleagues through training and leading by example.
- Utilize and analyze data and trends to form strategic growth initiatives for both new and existing partners.
- Efficiently communicate partner risks and opportunities with leadership.
- Presented PowerPoint decks in person and via the web to large groups of people.
- Effectively collaborate with the marketing and sales teams to launch successful campaigns.
- Assist partners in managing their budgets while increasing their return on investment.
- Demonstrated eagerness and willingness to learn new software programs for analytical purposes.
Senior Advisor High Value
4 Years 11 Months- Collaborate with team members and the department director to fine-tune the High-Value team, providing feedback and ideas.
- Provide exceptional customer service to the unique High-Value clientele while building and maintaining relationships.
- Successfully helped build and maintain the value of the company by supporting and engaging customers.
- Assist with managerial duties including training of new High Value/Engagement team representatives, assisting advisors, answering their questions when the manager is unavailable, and taking on the managerial role during transitional periods.
- Completion of the Aspiring Leadership Program and aided leadership as a peer coach when needed.
Business Customer Care Supervisor
8 Months- Successfully de-escalated calls by addressing the root of an issue and analyzing potential solutions that benefit both the service professional and the company.
- Proven ability to research and analyze accounts on a case-by-case basis to resolve issues.
- Provided clientele with recommendations to help improve their online presence and suggestions on best practices to help improve their overall experience.
Customer Support Representative
6 Months- Proven ability to assist clientele with desired changes on their accounts.
- Supported service professionals with site navigation.
- Demonstrated confidence in my calls, especially in dealing with difficult conversations.
- Developed tools to aid in my own professional growth.
- Earned a promotion to Customer Care Supervisor within six months of employment.
Education
Bachelor of Arts - History
High School Diploma
Skills
Excellent Interpersonal Skills
Proficient in Microsoft Word
Excel
PowerPoint and Outlook
Organizational skills
Ability to adapt to various situations
Strong analytic and research skills
Management experience
Strong typing and phone skills
Client Meetings
Management experience
Languages
- English
Additional Information
I'm a volunteer with a local rescue group called Do Over Dogs and handle their fundraising efforts. Most recently I organized and hosted a fundraiser at a local tap house. I am currently working on a online silent auction fundraiser for this group and have a goal of raising $5,000 to help they pay down vet bills that they incurred after rescuing dogs from a shelter with parvo and distemper outbreaks.
Timeline
Senior Account Manager /Account Manager - B2B Business Development
Strategic Partnerships/Business Development, Angi
03.2020 - CurrentRead More
Senior Advisor High Value
HomeAdvisor (Angi)
04.2015 - 03.2020Read More
Business Customer Care Supervisor
HomeAdvisor (Angi)
08.2014 - 04.2015Read More
Customer Support Representative
HomeAdvisor (Angi)
02.2014 - 08.2014Read More
Arvada West High School
High School Diploma
Read More
Metropolitan State University of Denver
Bachelor of Arts from History
Read More