Work Preference
Summary
Overview
Work History
Education
Skills
Certification
ADDITIONAL INFORMATION
Languages
Timeline
Generic
Dawn Horan
Open To Work
Verified
This profile is verified using an email address.

Dawn Horan

Charlotte,USA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Customer Service RepresentativeNight AuditorData Entry ClerkCustomer Care Representative

Work Type

Full TimePart Time

Location Preference

On-SiteRemote
Location: Charlotte, USA, USHuntersville, NC
Open to relocation: No

Important To Me

Healthcare benefitsPaid sick leavePaid time offFlexible work hours

Summary

Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining a welcoming atmosphere.

Overview

1
1
Certification
32
32
years of professional experience

Work History

Front Desk Agent / Night Auditor

Capitol Plaza Hotel
Jefferson City, MO
01.1993
  • Managed overnight front desk operations and served as the primary hotel representative during night shifts.
  • Performed nightly audits, reconciled daily transactions, balanced cash drawers, and prepared end-of-day financial reports.
  • Processed guest check-ins, check-outs, room assignments, reservations, and billing inquiries.
  • Maintained accurate guest records, occupancy information, and reservation data using hotel management systems.
  • Resolved guest concerns, billing discrepancies, and service requests while maintaining a positive guest experience.
  • Coordinated with housekeeping, maintenance, and security staff to address overnight operational needs.
  • Responded to emergency situations and ensured compliance with hotel policies and security procedures.

Front Desk Agent

Ramada Inn
St. Louis, MO
01.2000
  • Oversaw daily front desk activities, including guest registration, departures, reservation updates, and billing assistance, while ensuring a consistent and welcoming stay from check in through departure.
  • Processed payments and maintained accurate guest account information.
  • Responded to guest requests and resolved service concerns promptly.
  • Coordinated with hotel departments to support efficient daily operations.

Front Desk Agent

Days Inn
Junction City, KS
01.1992
  • Managed guest arrivals, departures, reservations, and hotel inquiries in an active hotel environment.
  • Processed cash, credit card, and billing transactions while maintaining accurate financial records.
  • Managed room reservations and guest information through property management systems.
  • Coordinated with housekeeping to ensure rooms were prepared for arriving guests.
  • Resolved guest concerns and provided information regarding hotel services and area destinations.
  • Balanced cash drawers and verified transaction accuracy at the end of shifts.

Hotel Phone Operator (PBX Operator)

Capitol Plaza Hotel
Jefferson City, MO
01.1990
  • Operated a multi-line PBX switchboard and routed incoming and internal calls to the appropriate departments and guest rooms.
  • Provided guests with hotel information, wake-up calls, room requests, and service inquiries.
  • Coordinated communication between Front Office, Housekeeping, Maintenance, and Security departments.
  • Processed guest messages and maintained accurate communication records.
  • Acted as the primary point of communication during emergency situations.
  • Assisted with guest account inquiries and supported front desk operations.

Office Manager

Orkin Pest Control
Fenton, MO
01.1998
  • Managed office operations, customer service, scheduling, billing, payroll support, and day-to-day office activities.
  • Prepared financial and operational reports and maintained accurate business records.
  • Coordinated communication between customers, technicians, and management.
  • Resolved customer concerns and helped maintain efficient office operations.

Human Resources Assistant

Army & Air Force Exchange Service (AAFES)
Andrews AFB, MD
01.1995
  • Coordinated employee training programs and maintained training records.
  • Conducted training sessions covering workplace policies and compliance topics.
  • Supported employee training activities and administrative functions.

Customer Service Representative

Army & Air Force Exchange Service (AAFES)
Andrews AFB, MD
01.1994
  • Delivered customer service and assisted with financial transactions in a high-volume retail environment.
  • Processed financial transactions, balanced cash drawers, and prepared reconciliation reports.
  • Assisted customers with money transfers and payment inquiries while maintaining confidentiality.

Customer Service Specialist

Orkin Pest Control
Fenton, MO
01.1996
  • Handled customer inquiries, scheduling, billing matters, and account maintenance.
  • Maintained accurate records and performed data entry functions.
  • Processed invoices, payments, and customer documentation.

Men's Sales Associate

Belk
Charlotte, NC
01.2024 - 01.2025
  • Assisted customers with individualized service and merchandise selection.
  • Processed purchases, returns, and exchanges using point-of-sale systems.
  • Maintained organized sales floor displays and balanced cash drawer transactions.

Education

High School Diploma -

Hillsboro High School
Hillsboro, MO
01-1988

Skills

  • Night Audit Procedures
  • Front Desk Operations
  • Guest Check-In & Check-Out
  • Account Reconciliation
  • Financial Reporting
  • Cash Handling & Payment Processing
  • Guest Relations & Customer Service
  • Reservation Management
  • Hotel Property Management Systems (PMS)
  • PBX Operations & Multi-Line Phone Systems
  • Billing & Account Resolution
  • Emergency Communication Procedures
  • Administrative Skills
  • Data Entry & Recordkeeping
  • Conflict Resolution
  • Microsoft Word, Excel, and Google Docs

Certification

Diversity Training Certificate

ADDITIONAL INFORMATION

  • Extensive Hospitality and Guest Service Experience
  • Experience Working Independently During Overnight Shifts
  • Strong Guest Relations and Issue-Resolution Skills
  • Proficient with Microsoft Word, Microsoft Excel, and Google Docs

Languages

Spanish
Elementary

Timeline

Men's Sales Associate

Belk
01.2024 - 01.2025

Front Desk Agent

Ramada Inn
01.2000

Office Manager

Orkin Pest Control
01.1998

Customer Service Specialist

Orkin Pest Control
01.1996

Human Resources Assistant

Army & Air Force Exchange Service (AAFES)
01.1995

Customer Service Representative

Army & Air Force Exchange Service (AAFES)
01.1994

Front Desk Agent / Night Auditor

Capitol Plaza Hotel
01.1993

Front Desk Agent

Days Inn
01.1992

Hotel Phone Operator (PBX Operator)

Capitol Plaza Hotel
01.1990

High School Diploma -

Hillsboro High School