Ashley Mansfield
Kingman,AZ
Summary
Experienced with managing guest interactions and front desk operations. Utilizes effective communication to address and resolve guest concerns promptly. Strong understanding of hospitality protocols and maintaining welcoming environment
Overview
5
5
years of professional experience
Work History
Night Auditor - Front Desk Agent
Econo Lodge
09.2021 - 02.2022
- Reconciling all hotel cashier transactions - review, organize and compile reports on a timely basis and ensure the accuracy of guest billings and ledger transactions.
- Responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties.
- Greet, register, assign guests.
- Resolving guest complaints ensures guest satisfaction.
Front Desk Agent
Greentree Inn
01.2017 - 06.2021
- Greet and welcome guests while managing front desk activity.
- Register arriving guests, assign rooms, and check out guests upon departure.
- Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
- Handling customer requests and complaints and directing other employees or departments accordingly
- Creating invoices, bills and checks for vendors, employees and contractors
- Managing and updating all official documentation pertaining to the role
- Ensuring that all end-of-day activities have been successfully executed by employees in all departments
- Answering calls and inquiries related to potential booking
Education
GED -
GED
Tuba City, AZ01-2006
Skills
- Excellent time management skills
- Teamwork and collaboration
- Guest services
- Night audit procedures
- End-of-day processes
- Night audit reports
- Customer service
- Multi-Line Phone System
- Multi-Tasking
- Front desk operations
- Credit and cash payments
Timeline
Night Auditor - Front Desk Agent
Econo Lodge
09.2021 - 02.2022
Front Desk Agent
Greentree Inn
01.2017 - 06.2021
GED -
GED