Dawn Hughes
Bloomingburg,NY
Summary
Accomplished professional with a strong background in timekeeping and human resources management at NYCHA. Skilled in Kronos timekeeping system, dedicated to providing outstanding customer service. Successfully optimized processes for over 2000 employees, improving payroll accuracy and compliance.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Timekeeping Monitor
NYCHA
08.2011 - 01.2019
- Monitored timekeeping for over 2000 employees to ensure accuracy and compliance.
Assisted with leave of absence management, terminations, retirements, and compensation cases.
Managed employee records related to absences, ensuring timely processing and updates.
Provided support for termination processes, including exit interviews and documentation.
Facilitated retirement planning and coordination for employees transitioning out of the organization.
Handled compensation cases by reviewing requests and collaborating with HR teams.
Streamlined communication processes regarding employee status changes and compensation inquiries. - Monitored daily operations and activities within housing developments.
- Ensured compliance with safety regulations and housing policies.
- Assisted residents with inquiries and provided support services.
Secretary IV
Bronx Property Mgmt Dept.
Bronx, NY
01.2008 - 12.2012
- Filed and typed letters and reports, addressing timekeeping inquiries to ensure accurate employee records.
- Timekeeping for employees at Development with version Kronos 5.0, 6.2
- Assisted Housing Assistant with administrative duties, facilitating efficient operations.
- Closed and maintained tickets in Maximo system for move-out inspections.
Timekeeper
NYCHA
Bronx, NY
01.2006 - 12.2008
- Managed timekeeping for community operations across multiple centers using Kronos 5.0.
- Responded promptly to employee inquiries regarding timekeeping issues, ensuring accuracy and clarity.
- Tracked mileage and organized gas receipts for vehicle management.
Manager's Secretary
NYCHA
Bronx, NY
01.1999 - 12.2006
- Managed timekeeping and input of checks, money orders, and tenant information to ensure accurate record-keeping.
- Prepared legal documents, reports, letters, and memos to support administrative and legal processes.
- Escorted staff for rent collection, attended Housing Court, and served legal documents to facilitate compliance and operations.
Receptionist
NYCHA
Bronx, NY
01.1992 - 12.1999
- Assisted tenants with rent inquiries and resolved related issues to ensure satisfaction.
- Answered phone and logged work order complaints into computer system for timely resolution.
- Supported Housing Assistant by maintaining logs, conducting annual reviews, filing documents, greeting tenants, and directing them to appropriate resources.
Education
High School Diploma -
Herbert H. Lehman High School
Bronx, NY01.1986
Skills
- Kronos timekeeping system
- Payroll management
- Human resources management
- Employee training and orientation
- Maximo and AS400
- Oracle database management
- Microsoft Excel and Office
- Microsoft Outlook and Word
- Administrative support
- Help desk support
- Customer service excellence
- Property management expertise
- Computer literacy
Certification
- Driver's License, 02/24, 02/28
- Professional In Human Resources, 08/11, 01/19, Timekeeping Monitor for over 2000 employees. Helped with leave of absences, terminations, retirements and compensation cases.
Timeline
Timekeeping Monitor
NYCHA
08.2011 - 01.2019
Secretary IV
Bronx Property Mgmt Dept.
01.2008 - 12.2012
Timekeeper
NYCHA
01.2006 - 12.2008
Manager's Secretary
NYCHA
01.1999 - 12.2006
Receptionist
NYCHA
01.1992 - 12.1999
High School Diploma -
Herbert H. Lehman High School