Dawn Hyer
Pompano Beach,FL
Summary
Proven leader in hospitality, adept at enhancing customer experiences and team performance at Lighthouse Cove Tiki Bar And Grill. Excelled in inventory management and staff training, significantly improving service standards. Skilled in multitasking and relationship building, I drive operational excellence and profitability with a keen focus on cost control and professional service standards.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Bartender
Sunset Catch Italian Fine Dining Restaurant
11.2017 - 01.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Managing Bartender
Lighthouse Cove Tiki Bar And Grill
03.2009 - 05.2014
- Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
- Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
- Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
- Maximized profitability by implementing cost-effective strategies for purchasing and waste reduction.
- Addressed customer concerns promptly and professionally, leading to enhanced patron loyalty and repeat business.
Assistant Store Manager
Walgreens
07.1995 - 10.2007
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Education
Associates Of Science Degree In Natural Health - Concentration in Advanced Paramedical Skincare
Florida College of Natural Health
Pompano Beach, FLSkills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Clear and effective communication
- Customer service expertise
- Organizational ability
- Responsible Alcohol Service
- Complex Problem-Solving
- Handling Difficult Customers
- Cash Register Operation
- Hospitality service expertise
- Memory retention
- Service-oriented mindset
- Professional Appearance
- Suggestive Selling
- New Hire Training
- Team training and development
- Inventory
- Sales expertise
- Staff Management
- Health codes compliance
- Aloha POS
- Order Management
- Fast Learner
- Honest and Dependable
- Teamwork and Professionalism
- Relationship Building
- Collaboration and Teamwork
- Good Conversationalist
- Issue Resolution
- Professional Service Standards
- Liquor Law Compliance
- Team Management
- Staff Training
- Quality Assurance
- TIPS Certified
- Drawer balancing
- Cost Control
Certification
- Licensed Facial Specialist
- 4 Hours of HIV/AIDS TRAINING
- ICHRC-Certified in Clinical and Medical Electroloogy
- Certification in Advanced Paramedical Procedures
- Certification in Advanced Holistic Treatments
- Certification of Laser Training Completion
Timeline
Bartender
Sunset Catch Italian Fine Dining Restaurant
11.2017 - 01.2019
Managing Bartender
Lighthouse Cove Tiki Bar And Grill
03.2009 - 05.2014
Assistant Store Manager
Walgreens
07.1995 - 10.2007
Associates Of Science Degree In Natural Health - Concentration in Advanced Paramedical Skincare
Florida College of Natural Health
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