Dawn Jenrette
Leland,NC
Summary
Compassionate and dedicated professional with experience at The Landings of Oak Island, skilled in personal care assistance and behavioral management. Proven ability to enhance patient comfort and safety while maintaining HIPAA compliance. Recognized for effectively managing challenging behaviors and providing emotional support, ensuring a positive environment for all patients.
Overview
18
18
years of professional experience
Work History
PCA
The Landings of Oak Island
Bolivia, NC
07.2024 - Current
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored patient vitals, reporting changes to nursing staff promptly.
- Maintained cleanliness of patient environments, adhering to health standards.
- Supported mobility by guiding patients during transfers and ambulation.
- Documented patient care activities accurately for effective communication with healthcare team.
- Engaged patients in social interactions to promote mental well-being and connection.
- Followed care plans developed by healthcare professionals to meet individual needs.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Security Guard
Garda World Security
Southport, NC
04.2021 - 07.2024
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to detect and prevent unauthorized access or suspicious activity.
- Responded promptly to incidents, emergencies, or alarms following established protocols.
- Assisted in maintaining accurate incident reports and daily activity logs for management review.
- Enforced company policies and procedures while maintaining a professional demeanor at all times.
- Provided excellent customer service by addressing inquiries from staff and visitors effectively.
- Trained new security personnel on operational procedures and emergency response protocols.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Monitored CCTV systems to quickly identify and respond to potential security breaches, enhancing overall safety.
- Promoted to team leader for demonstrating exceptional leadership and security management skills.
Office Assistant
Better Beach Rentals
Oak Island, NC
12.2018 - 03.2020
- Managed scheduling and coordination of rental property bookings to optimize occupancy rates.
- Assisted customers with inquiries, providing clear information about rental properties and services.
- Maintained organized filing systems for contracts, invoices, and customer records to ensure easy access.
- Collaborated with team members to streamline office operations and improve overall efficiency.
- Developed effective communication channels between clients and property owners to enhance satisfaction levels.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Supported onboarding process for new hires, enhancing their integration into team with comprehensive orientation sessions.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Asst Customer Service Manager
Food Lion
Calabash, NC
04.2007 - 10.2015
- Assisted in resolving customer inquiries and complaints, ensuring high satisfaction levels.
- Coordinated training for new team members to enhance service delivery standards.
- Monitored daily operations to identify areas for process improvement and efficiency gains.
- Supported inventory management by tracking stock levels and coordinating replenishments.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Certificate - Phlebotomy
Brunswick Community College
Bolivia, NC12.2015
Certificate - Cosmetology
Carolina Central Community College
Sanford, NC05.1998
GED - High School
Fayetteville Technical Community College
Fayetteville, NC06.1996
Skills
- Personal hygiene assistance
- Behavioral management
- Emotional support
- Dementia care
- HIPAA compliance
- Emergency response
- Compassionate care
- Daily living assistance
- Safety awareness
- Patient documentation
- Mobility support
- ADL support
- Patient positioning
- Patient services
- Safety protocols
- Bed preparation
- Calm under stress
- Empathy and compassionate care
- Personal care aide (PCA)
- Heavy lifting
- Behavior redirection
- Documenting behaviors
Timeline
PCA
The Landings of Oak Island
07.2024 - Current
Security Guard
Garda World Security
04.2021 - 07.2024
Office Assistant
Better Beach Rentals
12.2018 - 03.2020
Asst Customer Service Manager
Food Lion
04.2007 - 10.2015
Certificate - Phlebotomy
Brunswick Community College
Certificate - Cosmetology
Carolina Central Community College
GED - High School
Fayetteville Technical Community College