Dawn Johnson
Highland Mills,NY
Summary
Dynamic supervisor with a proven track record in training and mentoring. Expertise in conflict resolution and strategic planning to enhance team performance and operational efficiency.
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
26
26
years of professional experience
Work History
Supervisor
A&H Security Services
Bronx New York
06.2023 - 06.2024
- Oversaw daily operations, ensuring compliance with security protocols and company policies.
- Mentored team members on effective security practices and customer service standards.
- Developed and implemented operational procedures to enhance efficiency and response times.
Administration Captain
New York City Department Of Corretion
Bellevue Hospital Prison Ward
03.2017 - 12.2019
- Developed and managed weekly staff schedules for correction officers and Captains, ensure adequate tour coverage and operation efficiency
- Conducted investigations into 311 complaints ensuring timely resolution and adherence to departmental standards.
- Reviewed and investigated use of force incidents involving inmates and staff, preparing detailed reports and ensuring policies compliance.
- Acted as a primary liaison with Bellevue medical staff including doctors and nurses, to coordinate inmate treatment while maintaining security protocols.
Captain
New York City Department Corrections
East Elmhurst, NY
10.2005 - 11.2017
- Supervised daily operations of correctional facilities, ensuring compliance with safety protocols and regulations.
- Led training programs for staff on emergency response procedures and conflict resolution techniques.
- Developed and implemented strategic plans to enhance facility security and inmate management practices.
- Coordinated interdepartmental collaboration to streamline processes and improve operational efficiency.
- Read roll call briefs, ensured all Officers where in proper uniform before assuming their post.
Correctional Officer
New York City of Correction
East Elmhurst, NY
07.1998 - 10.2005
- Enforced facility rules, ensuring safe and secure environment for inmates and staff.
- Conducted routine inspections, identifying and addressing security vulnerabilities promptly.
- Managed inmate behavior through effective communication, de-escalation techniques, and conflict resolution.
- Reported all unusual incidents.
Education
No Degree - Womens Studies
Hunter College
New York, NYSkills
- Training and mentoring
- Staff management
- Customer service
- Decision-making
- Strategic planning
- Conflict resolution
- Teamwork and collaboration
- Problem-solving
Timeline
Supervisor
A&H Security Services
06.2023 - 06.2024
Administration Captain
New York City Department Of Corretion
03.2017 - 12.2019
Captain
New York City Department Corrections
10.2005 - 11.2017
Correctional Officer
New York City of Correction
07.1998 - 10.2005
No Degree - Womens Studies
Hunter College