Dawn Kerschner
Toledo,OH
Summary
Operations Manager experienced in collaborating with consultants, area leaders, clients and employees to enhance processes and client care. Achieved targets through strong organizational skills and in-depth operational and management knowledge. Focused on delivering exceptional customer service and building lasting relationships across diverse demographics.
Overview
2
2
years of post-secondary education
30
30
years of professional experience
Work History
Operations Manager
ViaQuest Inc
Perrysburg, Ohio
12.2025 - Current
- Managed daily operations for service delivery, ensuring timely and quality service to clients.
- Developed and implemented operational procedures for improved efficiency.
- Facilitated communication between departments to enhance collaboration.
- Supervised direct service professionals, ensuring quality client interactions.
Regional Administrator
Ohio Department Of Youth Services
Toledo, OH
02.2013 - 12.2020
- Coordinated regional programs for youth rehabilitation and support services, enhancing access and effectiveness of support.
- Managed administrative functions to ensure compliance with state regulations.
- Member of 21 counties total of Boards of Developmental Disability, Mental Health and Substance Abuse, Family and Children First Council.
- Facilitated communication between departments and external stakeholders to foster collaboration and streamline service delivery.
- Organized training sessions for staff on policy updates and best practices.
- Assisted in budget preparation and resource allocation for regional initiatives, ensuring alignment with strategic goals.
Parole Services Supervisor
Ohio Department Of Rehabilitation And Corrections
Toledo, Ohio
11.1996 - 11.2012
- Managed daily operations and workflow within rehabilitation facilities and in the field
- Supervised staff to ensure compliance with departmental policies and procedures.
- Coordinated training programs for new employees and ongoing staff development.
- Reviewed case files and documentation for accuracy and completeness.
- Facilitated communication between departments to enhance collaboration and efficiency.
Education
Bachelor of Science - Criminal Justice Administration
Columbia Southern University
Orange Beach, AL 01.1998 - 05.2000
Skills
- Project management
- Compliance management
- Operational efficiency
- Direct Services
- Lead Trainer
Accomplishments
- Trainer of the Year -ODRC
- Management Trainer of the Year -ODYS
- Media Officer -Bowling Green Police Department
- Outstanding Public Servant Award - Bowling Green Police Department
Timeline
Operations Manager
ViaQuest Inc
12.2025 - Current
Regional Administrator
Ohio Department Of Youth Services
02.2013 - 12.2020
Bachelor of Science - Criminal Justice Administration
Columbia Southern University
01.1998 - 05.2000
Parole Services Supervisor
Ohio Department Of Rehabilitation And Corrections
11.1996 - 11.2012