Dawn R. Kesse
Rich Hill,USA
Summary
Dedicated and hardworking professional with a strong ambition to succeed in diverse environments. Excels in collaborative team settings and independent tasks, consistently delivering high-quality results. Eager to embrace new challenges and continuously enhance skills, seeking an exciting opportunity to contribute meaningfully while advancing within a dynamic company.
Overview
18
18
years of professional experience
Work History
Business Technology Analyst Supervisor
U.S. Bank Mortgage
02.2015 - 09.2025
- (Due to the COVID outbreak, in March 2020 the bank went to remote work, and I remained a remote employee throughout the rest of my time with the bank.)
- November 2022 I was transferred to CMO as a Business Technology Analyst Supervisor due to decline in the mortgage industry where I managed a team of Technology Analyst.
- I assisted/guided my new team to learn our new role as system testers for Empower and Seller Digital. I held weekly team meetings, conducted audits, held monthly 1:1’s, while addressing any HR related items and or issues. I ensured attendance logs; accomplishment logs, and check ins were accurate and up to date. I also performed test script execution for Corr/HFA/Assumptions and Subordinations and created scripting for test execution for Corr and HFA. Improved business processes by analyzing and implementing technology solutions. Collaborated with cross-functional teams in the design and implementation of custom software solutions, tailored to specific business needs. Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Prior to my role in CMO, March 2020, I accepted the position of Compliance Supervisor where I was responsible for supervising the day-to-day functions for a team of Compliance reviewers while holding weekly team meetings, sending weekly STAT’s emails, holding monthly 1:1’s and addressing any HR related items and/or employee issues/concerns. Ensured staffs attendance logs, check ins, and appropriate spreadsheets are up to date and accurate. Responsible for keeping procedures updated and compliant while keeping staff informed of changes. Ensure staff met set goals and provided additional training when needed, along with ensuring we were meeting SLA’s while producing quality work. Attend weekly Management meetings, worked closely with peers, handled escalations, and assist with Lender questions and/or concerns. Developed a thorough understanding of industry-specific regulations and compliance requirements, ensuring all technology implementations adhered to relevant guidelines. Collaborated with upper management to drive strategy and implement new processes.
- Prior to my Compliance Supervisor role, February 2015, I started as a contract worker in the Wholesale Department in 2015 as a Mortgage Loan Purchase Specialist, hired on as a permanent employee in April 2015 where I worked into the role of Mavent Processor. Due to changes in the mortgage industry, I was transferred to the Correspondent Department as a Doc Auditor in March of 2018. In August 2019 I transferred to the HMDA/High Risk Department until March of 2020.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
Property Manager
Mid America Management, Inc.
09.2012 - 12.2014
- Managed and maintained 37 homes in the Butler area.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Followed up on delinquent tenants and coordinated collection procedures.
Business Office Manager
Garden Valley Manor
09.2007 - 07.2012
- Ensured the Business Office ran smoothly and efficiently daily.
- Maintained employee files, daily census and reports.
- Managed the Receptionist position and assisted the Administrator as needed.
- Managed the Resident Trust Fund account, Accounts Payable and Accounts Receivable.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and stocking.
- Developed and enforced office policies to ensure compliance with industry regulations, maintaining high standard of operational integrity.
- Coordinated with IT department to resolve technical issues swiftly, minimizing downtime and maintaining operational continuity.
- Coordinated office events and staff training sessions, boosting morale and enhancing skill sets across team.
Education
High School -
Kearney High School
Kearney, MO01.1990
Skills
- Data analysis
- Test planning and documentation
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Organizational skills
- Attention to detail
- Self motivation
- Adaptability and flexibility
Accomplishments
- US Bank Employee of the month September 2016.
- Nominated for US Bank Legends of Possible in 2017
- Received Bronze Shield Award April 2018.
Timeline
Business Technology Analyst Supervisor
U.S. Bank Mortgage
02.2015 - 09.2025
Property Manager
Mid America Management, Inc.
09.2012 - 12.2014
Business Office Manager
Garden Valley Manor
09.2007 - 07.2012
High School -
Kearney High School