Michaela Menego
Rich Hill
Summary
Dedicated customer service professional with a strong focus on problem-solving, attention to detail, and compassion. Proven ability to manage multiple tasks while ensuring customer satisfaction.
Overview
7
7
years of professional experience
Work History
CSR
Clarity
Rich Hill
07.2022 - Current
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Followed up with customers to ensure their satisfaction.
- Participated in team meetings or training sessions when necessary.
CNA
Bates County Memorial Hospital
Butler
08.2020 - 01.2023
- Assisted patients with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff.
- Documented patient care activities and observations in medical records.
CNA
Medicalodges Butler
Butler
09.2018 - 03.2020
- Assisted in transferring patients safely using proper lifting techniques.
- Provided direct patient care and assistance with daily living activities.
- Communicated effectively with patients, families, and healthcare team members.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Documented patient care services by charting in designated areas.
- Answered patient call lights promptly and responded to requests appropriately.
Education
High School Diploma -
El Dorado Springs High School
El Dorado Springs, MO05-2014
Skills
- Conflict resolution
- Inquiry handling
- Follow-up communication
- Team collaboration
Timeline
CSR
Clarity
07.2022 - Current
CNA
Bates County Memorial Hospital
08.2020 - 01.2023
CNA
Medicalodges Butler
09.2018 - 03.2020
High School Diploma -
El Dorado Springs High School
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