Dawn King
Retail Manager
Oneida,TN
Summary
Store manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations. Provided exceptional customer service to ensure happy buyers.
Overview
6
6
years of professional experience
Work History
Retail Store Manager
Mostly Shoes
Strunk, KY
02.2018 - Current
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Maintained a clean and organized store appearance to enhance the overall shopping experience
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed routine store inventories
- Managed inventory control, cash control, and store opening and closing procedures
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interacted well with customers to build connections and nurture relationships.
Call Center Representative
Senture
Williamsburg, KY
08.2017 - 02.2018
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Adhered to company policies and scripts to consistently achieve call-time and quality
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma - General Studies
West Carrollton High School
West Carrollton, OH06.1992
Skills
- Store Opening and Closing
- Problem-Solving
- Highly Motivated
- Dependable and Reliable
- Accurate Money Handling
- Store Operations
- Meticulously Detail-Oriented
- Friendly and Outgoing
Timeline
Retail Store Manager
Mostly Shoes
02.2018 - Current
Call Center Representative
Senture
08.2017 - 02.2018
High School Diploma - General Studies
West Carrollton High School